Sales & Operations Analyst: Forecasting, Inventory & Support

Stremicks Heritage Foods, LLC; Santa Ana, Northern (CA, KY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Stremicks Heritage Foods, LLC in Santa Ana is seeking an administrative and operations support specialist to back the sales team. You will help process orders, manage forecasts, and coordinate cross-functional activities to meet sales goals.

The role emphasizes collaboration with planners, finance, and production, ensuring timely quotes, proposals, and renewals while maintaining accurate records and delivering excellent customer service.

Qualifications

• Undergraduate degree or equivalent education or experience.
• 2 to 5 years related experience.

Responsibilities

• Collaborate with demand, supply and production planners on inventory availability for customer orders.
• Develop action plans to resolve excess and “stranded” inventory levels working closely with sales, finance, and other planning teams to mitigate financial impacts.
• Analyze and prevent aging inventory of finished goods.
• Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity.
• Perform required follow ups to ensure timely completion of quotes and delivery of proposals.
• Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales.
• Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes.
• Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date.
• Liaise with other departments or elevate to supervisor to address customer concerns and ensure effective problem resolution.
• Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team.
• Maintain updated knowledge of the company's products and services to address customer inquiries effectively.
• Coordinate activities with the sales organization, facilitating the sales planning process to achieve agreed upon business goals.
• Develop demand plans for various segments of the business.
• Provide accurate forecasts that maximize customer satisfaction, meet sales goals, and allow for cost-effective distribution. Actively and clearly communicate with the sales team and strategic accounts to validate current forecast and report any deviations. Provide forecasts of anticipated demand for new and/or proposed new products, working with sales and marketing as appropriate
• Support team with management of forecasting tools and financial systems
• Recommend procedures, work instructions, and metrics. Use a collaborative approach to obtain buy-in on forecasts and demand plans
• Produce and/or develop reporting as required by business
• Track and reconcile metrics versus established target

Skills

Analytical thinking

Communication

Collaboration

Time management

Forecasting

Problem solving

Prioritization

Education

Undergraduate degree or equivalent

Tools

Microsoft Office Suite

ERP/CRM systems

Job description

Stremicks Heritage Foods, LLC in Santa Ana is seeking an administrative and operations support specialist to back the sales team. You will help process orders, manage forecasts, and coordinate cross-functional activities to meet sales goals.

The role emphasizes collaboration with planners, finance, and production, ensuring timely quotes, proposals, and renewals while maintaining accurate records and delivering excellent customer service.