Sales Operations Analyst

Carboline; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Carboline, a St. Louis-based coatings manufacturer, seeks a Sales Operations Analyst to support Finance by managing the Concur expense system, AMEX card program, and vehicle reimbursement platform. You will liaise with Accounts Payable and Receivable to drive efficiency and top-notch customer support.

The role emphasizes process improvement, reporting, and collaboration with the Global Service Center to ensure accurate billing and timely payments. A BS/BA is required.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field.
• Experience with expense management and finance systems.
• Strong analytical and reporting skills.

Responsibilities

• Serve as the primary administrator for the Concur expense management platform, including system maintenance, updates, reporting, compliance monitoring, and user support.
• Manage and support the corporate American Express (AMEX) card program, including account administration and issue resolution.
• Administer the vehicle reimbursement platform, ensuring accurate user setup, maintenance, reporting, and employee support.
• Collaborate with the Global Service Center to monitor accounts payable processing, reporting, and issue resolution.
• Prepare reports, dashboards, and analyses that provide actionable insights and support business decision-making.
• Oversee accounts receivable activities performed by the Global Service Center to ensure accuracy, timeliness, and compliance with company policies.
• Partner directly with customers to resolve invoice inquiries, payment applications, credit requests, and unapplied cash balances.
• Support customer invoicing processes, including credits, rebills, and tax-related billing adjustments.
• Maintain customer tax exemption documentation and ensure records remain accurate and up to date.
• Identify opportunities to improve processes, enhance reporting capabilities, and increase operational efficiency across sales support functions.
• Demonstrate a commitment to the Company's safety, quality, and continuous improvement initiatives.

Skills

Concur

Accounts Payable

Accounts Receivable

Reporting

AMEX card program

Education

Bachelor's degree in Business, Finance, Accounting, or related field

Tools

Concur

Job description

As a Sales Operations Analyst, you will play a key role in supporting the Finance team by managing critical sales support programs, including the corporate American Express program, expense management system, and vehicle reimbursement platform. This position also serves as a valuable liaison for Accounts Payable and Accounts Receivable activities, helping drive operational efficiency and exceptional internal and external customer support.

• Bachelor's degree in Business, Finance, Accounting, or a related field, or an equivalent combination of education and experience.

Physical Requirements

• This position requires minimal physical activity but does involve extended computer use, up to 8 hours per day.
• No unusual environmental conditions, lifting requirements, or physical exertion are associated with this role.

Essential Functions

• Serve as the primary administrator for the Concur expense management platform, including system maintenance, updates, reporting, compliance monitoring, and user support.
• Manage and support the corporate American Express (AMEX) card program, including account administration and issue resolution.
• Administer the vehicle reimbursement platform, ensuring accurate user setup, maintenance, reporting, and employee support.
• Collaborate with the Global Service Center to monitor accounts payable processing, reporting, and issue resolution.
• Prepare reports, dashboards, and analyses that provide actionable insights and support business decision-making.
• Oversee accounts receivable activities performed by the Global Service Center to ensure accuracy, timeliness, and compliance with company policies.
• Partner directly with customers to resolve invoice inquiries, payment applications, credit requests, and unapplied cash balances.
• Support customer invoicing processes, including credits, rebills, and tax-related billing adjustments.
• Maintain customer tax exemption documentation and ensure records remain accurate and up to date.
• Identify opportunities to improve processes, enhance reporting capabilities, and increase operational efficiency across sales support functions.
• Demonstrate a commitment to the Company's safety, quality, and continuous improvement initiatives.

Who We Are

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

What We Offer

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

“In order to be the best, we must hire the best.”