Sales Operations Analyst

PNY Technologies; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Tuition reimbursement

Job summary

A leading technology solutions provider in Parsippany-Troy Hills is looking for a Customer Service Representative. The role involves providing outstanding customer support and managing administrative tasks to assist the sales team. Candidates should possess a relevant bachelor's degree and two years of experience. Strong skills in MS Office and effective communication are essential. A competitive salary and generous benefits package are offered.

Qualifications

• Two years related experience required.
• Ability to communicate effectively in English.
• Strong organizational skills expected.

Responsibilities

• Act as the primary point of contact for customers.
• Support the sales team with administrative tasks.
• Ensure efficient resolution of customer issues.
• Handle customer inquiries and process orders.
• Maintain account specific data and logistics.

Skills

MS Excel

MS Word

MS PowerPoint

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

Main Function: Provide a high level of customer service and support the sales team.

Qualifications

• Bachelor’s degree or equivalent preferred
• Two years related experience
• Skilled in MS Excel, Word, PowerPoint
• Excellent communication skills, including ability to communicate effectively in English
• Excellent interpersonal skills
• Strong organizational skills

Working Conditions: The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

Key Relationships

• Customers
• PNY staff
• Procurement
• Engineering
• Manufacturing
• Shipping and Receiving

Duties And Responsibilities: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primary point of contact for customers
• Support the sales team by managing administrative tasks and customer service inquiries
• Enhance sales efficiency and elevate customer service quality
• Identify and assess customer needs
• Ensure efficient resolution of customer issues across various channels
• Answer customer questions about products and services
• Handle customer inquiries, processing orders, updating and allocating backlog
• Coordinate the logistics of customer orders
• Maintain Account Specific Data, Routing Guides and price lists
• Assist the primary sales team with managing customer relationships
• Provide updates on order status and shipment schedules to customers
• Inform customers about any delays or changes in their order status
• Engage in interdepartmental collaboration to achieve shared objectives
• Efficiently handle the issuance and entry of RMAs, ensuring accurate documentation and timely resolution
• Initiate and process replacement sales orders to address customer needs, maintaining high standards of service and accuracy
• Heavy email correspondence
• Assist in other areas, as assigned

Compensation: The base salary range for this position is $50,000 to $60,000; the exact salary depends on several factors such as experience, skills, education, and budget.

Benefits Overview: We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.