Sales Operations Administrator

Genesis Gaming Solutions, Inc.; Spring (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Genesis Gaming Solutions, Inc. is seeking a Sales Operations Administrator to provide administrative and operational support for the sales team, coordinating the order process from quote to delivery.

You will assist Account Executives with proposals, process orders in CRM, and keep customers informed about order status while collaborating with Sales, Production, Inventory and Shipping to ensure timely fulfillment for gaming products.

Qualifications

• Strong organizational skills.
• Ability to communicate professionally with customers.
• Familiarity with gaming industry is a plus.
• Ability to use independent judgment and discretion.

Responsibilities

• Assist Account Executives with proposals and sales documents.
• Process all orders for Sales Account Executives using CRM.
• Provide status updates to customers and internal teams.
• Coordinate with Sales, Production, Inventory and Shipping to fulfill orders.
• Prepare meetings and demos as needed.
• Support location operations and special projects.
• Assist with on-site and off-site demonstrations and trade shows.

Skills

Organizational skills

Customer communication

Inter-departmental comms

Judgment and discretion

Tools

CRM software

Job description

The Sales Operations Administrator role is responsible for providing Administrative and Operational support for the Sales Team. This requires the utilization of the various software packages used to manage the Sales quote process through the Sales delivery process of the various products we produce and sell.

Essential Job Functions:

• Assist Sales Account Executives with proposals, sales documents, art requests and follow-ups.
• Process all orders for Sales Account Executive using CRM software.
• Respond to customer communication by providing information about the progress of sales orders, information about the company products, etc. on behalf of the Account Executive.
• Function as a primary source in the sales order process to assure orders are complete and fulfilled in a timely manner through communication with Sales, Production, Inventory and Shipping.
• Maintain order statuses and inform Account Executives of the status of their various orders and requests, as necessary.
• Assist in planning and preparation of meetings, conferences and conference telephone calls needed to discuss and inform Account Executives and Management team.
• Assist with on- or off-site demonstrations, trade shows and other presentations as requested.
• Participate in miscellaneous activities and various special projects as requested to support overall location operations as needed.

Non-Essential Job Functions:

• May assist other employees in achieving their objectives.
• Take initiative in suggesting new processes and procedures as relative job duties as they are identified.

Requirements:

• Strong Organizational Skills.
• Ability to effectively communicate with customers in a courteous, professional manner, individually or in a group, over the phone or in person.
• Strong inter-departmental and intra-departmental communication skills; ability to behave assertively and diplomatically to collaborate with a diverse group of people to achieve goals.
• Ability to effectively use independent judgment and discretion.
• Familiarity with gaming industry a plus.