Sales & Office Support Specialist

Blue-Dolphin-Screenprint-and-Embroidery; Somersworth (NH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid Holidays

PTO

HRA Reimbursement

Short-Term Disability

Life & AD&D Insurance

401(k)

Job summary

Blue Dolphin Screenprint & Embroidery is seeking a motivated Sales Assistant / Office Assistant / Customer Service Representative to help customers transform logos into custom apparel and promotional products. The role supports sales and production teams in a fast-paced, creative environment.

You will assist customers by phone, email, and in person, gather requirements, enter orders, and prepare quotes while coordinating schedules and shipments. Growth and learning opportunities abound.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational and multitasking abilities.
• Self-motivated and able to work independently.
• Dependable, punctual, and detail oriented.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Experience with Adobe Illustrator and/or Infusionsoft is a plus but not required.

Responsibilities

• Assist customers by phone, email, and in person with product and order inquiries.
• Gather customer requirements and production specifications for custom orders.
• Enter and manage order information in our ShopWorks system.
• Support the sales team by preparing quotes and proposals.
• Monitor production schedules and communicate updates to customers.
• Answer questions regarding order status, shipping, changes, and concerns.
• Coordinate customer pickups and shipment confirmations.
• Handle incoming phone calls and provide general office support.
• Perform clerical and filing duties as needed.
• Serve as an important link between our customers, sales team, and production staff.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Independent work

Dependable

Adaptability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Illustrator

Infusionsoft

Job description

Blue Dolphin Screenprint & Embroidery is seeking a motivated Sales Assistant / Office Assistant / Customer Service Representative to help customers transform logos into custom apparel and promotional products. The role supports sales and production teams in a fast-paced, creative environment.

You will assist customers by phone, email, and in person, gather requirements, enter orders, and prepare quotes while coordinating schedules and shipments. Growth and learning opportunities abound.