Sales Assistant / Office Assistant / Customer Service Representative

Blue-Dolphin-Screenprint-and-Embroidery; Somersworth (NH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid Holidays

PTO

HRA Reimbursement

Short-Term Disability

Life & AD&D Insurance

401(k)

Job summary

Blue Dolphin Screenprint & Embroidery is seeking a motivated Sales Assistant / Office Assistant / Customer Service Representative to help customers transform logos into custom apparel and promotional products. The role supports sales and production teams in a fast-paced, creative environment.

You will assist customers by phone, email, and in person, gather requirements, enter orders, and prepare quotes while coordinating schedules and shipments. Growth and learning opportunities abound.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational and multitasking abilities.
• Self-motivated and able to work independently.
• Dependable, punctual, and detail oriented.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Experience with Adobe Illustrator and/or Infusionsoft is a plus but not required.

Responsibilities

• Assist customers by phone, email, and in person with product and order inquiries.
• Gather customer requirements and production specifications for custom orders.
• Enter and manage order information in our ShopWorks system.
• Support the sales team by preparing quotes and proposals.
• Monitor production schedules and communicate updates to customers.
• Answer questions regarding order status, shipping, changes, and concerns.
• Coordinate customer pickups and shipment confirmations.
• Handle incoming phone calls and provide general office support.
• Perform clerical and filing duties as needed.
• Serve as an important link between our customers, sales team, and production staff.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Independent work

Dependable

Adaptability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Illustrator

Infusionsoft

Job description

• Location 22 Canal Street,Suite 425,Somersworth, NH, 03878,United States
• Base Pay $18.00 - $23.00 / Hour
• Employee Type Full Time Non Exempt

Join Our Team at Blue Dolphin Screenprint & Embroidery

Do you enjoy helping people bring their ideas to life? Are you organized, creative, and comfortable wearing many hats throughout the day? If so, we may have the perfect opportunity for you.

Blue Dolphin Screenprint & Embroidery is looking for a motivated and energetic Sales Assistant / Office Assistant / Customer Service Representative to join our growing team. In this role, you'll help customers transform their logos, artwork, and ideas into custom apparel and promotional products while supporting both our sales and production teams.

Every day is different here. One day you might be helping a customer choose the perfect product, and the next you could be coordinating orders, assisting with marketing projects, or learning the ins and outs of running an online apparel store.

If you're looking for a fast-paced, creative environment where you can learn, grow, and make an impact, we'd love to hear from you.

What You'll Do

• Assist customers by phone, email, and in person with product and order inquiries.
• Gather customer requirements and production specifications for custom orders.
• Enter and manage order information in our ShopWorks system.
• Support the sales team by preparing quotes and proposals.
• Monitor production schedules and communicate updates to customers.
• Answer questions regarding order status, shipping, changes, and concerns.
• Coordinate customer pickups and shipment confirmations.
• Handle incoming phone calls and provide general office support.
• Perform clerical and filing duties as needed.
• Serve as an important link between our customers, sales team, and production staff.

What We're Looking For

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational and multitasking abilities.
• Self-motivated and able to work independently.
• Dependable, punctual, and detail oriented.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Experience with Adobe Illustrator and/or Infusionsoft is a plus but not required.

Why You'll Love Working Here

• Friendly, creative, team-oriented workplace
• Opportunity to learn about custom apparel, branding, and promotional marketing
• Variety in your daily responsibilities
• Growth and learning opportunities
• A chance to help customers bring their ideas to life

Benefits begin after 60 days and include:

• Paid Holidays
• Paid Time Off (PTO)
• HRA Reimbursement
• Short-Term Disability, Life & AD&D Insurance
• 401(k)

Compensation

Starting at $18.00/hour, based on experience.

We look forward to hearing from you!