Sales & Move-In Specialist for Memory Care

Newport Beach Memory Care in; Newport Beach (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Move-in bonus potential

Full-time benefits with PACS

Job summary

PACS is seeking a Sales & Move-In Specialist in Newport Beach to support the Executive Director in driving census growth and managing move-ins from inquiry to completion. You will build relationships, conduct tours, and ensure accurate income documentation while maintaining strong unit availability awareness.

The role offers $25.00–$28.00/hour, move-in bonus potential, and full-time benefits with PACS. Prior senior living experience is helpful and strong MS Office and CRM skills are required.

Qualifications

• Minimum 3 years of experience in relationship management, customer service, or guest services and a high school diploma or GED.
• Experience in senior living is helpful.
• Proficiency in database management and/or a CRM is required; experience with Welcome Home is helpful.

Responsibilities

• Serve as first contact for prospective residents and families.
• Arrange quality appointments including warm-up, presentation, tour and closing.
• Maintain lead management system knowledge to develop reports.
• Enter sales and marketing activities in the CRM per standards.
• Coordinate with Executive Director on move-in decisions and unit availability.
• Assist with moves, turnover, and ensuring smooth transitions for residents.
• Support marketing and outreach as needed, including local travel.
• Process income and asset information for move-ins and annual recertifications.

Skills

Relationship management

Customer service

Education

High school diploma or GED

Tools

CRM

Microsoft Office

Welcome Home

Job description

Sales & Move-In Specialist

The Sales & Move-In Specialist supports the Executive Director in driving sales and marketing efforts while partnering with new residents and their families throughout the move-in process. This role directly contributes to census growth and maintaining a strong sales pipeline and is an excellent opportunity for someone looking to start and grow a career in senior living sales. A successful candidate can expect compensation of $25.00–28.00/hour, commensurate with experience, plus move-in bonus potential and full-time benefits with PACS.

Essential Duties

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Take inquiry calls from hospitals, families, etc., and provide quality appointments to include warm‑up, presentation, tour and closing.
• Maintain a working knowledge of the lead management system and its uses to develop reports.
• Input sales and marketing activities, as directed, in a timely manner and according to systems standards into the CRM.
• Maintain a close working relationship with the Executive Director to ensure appropriate and efficient decisions about prospective move‑ins.
• Know unit availability at all times.
• When move‑in determinations are made, work with the Health and Wellness Director and Maintenance Director on appropriate unit selection.
• Coordinates with maintenance and operations on unit turnover and maintains unit availability listings for the Executive Director.
• Works with the Executive Director to identify units to be made ready for sales pipeline.
• Actively participate in daily morning meetings, when asked, to alert appropriate staff members of projected move‑ins.
• Support marketing and outreach efforts as needed, up to and including, traveling throughout the local area to represent the senior living community.
• Process, verify, and document all income and asset information for resident move‑ins and annual recertifications.
• Develop and maintain strong relationships with other teams within the senior living community to insure a smooth transition for the resident to the community once move‑in is completed.
• Assist with sales and operations when requested by the Executive Director.

Supervisory Requirements

The Sales & Move-In Specialist is responsible for systems and processes but will not have any direct reports.

Qualifications

Education and/or Experience

• Must possess, as a minimum, 3 years of experience in relationship management, customer service, or guest services, and a high school diploma or GED.
• Experience in senior living helpful.
• Proficiency in database management and or a CRM required; experience with Welcome Home helpful.

Language Skills

• Proven outstanding spoken and written skills to communicate proficiently with key stakeholders.
• In certain communities, bi‑lingual is helpful, but not required.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

• Ability to solve practical problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

• Proficiency in the Microsoft Suite office products required, certification in Microsoft Office is helpful.
• Proficiency in database management and or a CRM required; experience with Welcome Home helpful.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and or move up to 25 pounds.
• Prolonged use of a desktop or laptop computer.
• While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear.
• Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually low to moderate.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

Employment decisions are based on qualifications, merit, and business needs.

PACS is revolutionizing the delivery and leadership of post‑acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission‑driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.