Business Office Manager

(Sun City Post Acute) Sun City SNF Healthcare, LLC; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

PACS seeks a finance professional to lead revenue cycle and financial operations for our long-term care portfolio. The role emphasizes accurate census reporting, billing oversight, AR/AP supervision, and timely cash posting across multiple facilities.

The ideal candidate will have RFMS or similar billing system experience, strong Excel skills, and a track record of improving accuracy and collections while maintaining compliance with applicable regulations.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year experience in a long-term care or senior living environment preferred.
• Strong understanding of billing, collections, and payment processes in healthcare.
• Experience with RFMS or similar billing systems preferred.
• Knowledge of PCC and Workday systems is a plus.

Responsibilities

• Manage and maintain accurate daily census reporting, including status changes.
• Oversee RFMS system utilization and ensure data integrity.
• Process and approve write-offs and resident refunds in accordance with policy.
• Run and verify monthly insurance eligibility.
• Lead private pay collections, including follow-up on outstanding balances and bad debt.
• Supervise all aspects of billing, accounts receivable (AR), and accounts payable (AP).
• Generate and distribute monthly billing statements and reports.
• Ensure timely and accurate cash posting.
• Conduct routine triple-check processes prior to billing submission.
• Coordinate and complete all month-end close activities.
• Manage system uploads and data transmissions.
• Oversee mailing of resident statements and collection letters.
• Obtain and track deposits for new admissions/move-ins.

Skills

Billing knowledge

Data entry

Financial operations

Leadership

Education

High school diploma or equivalent

Tools

RFMS

PCC

Workday

Excel

Job description

Essential Duties Revenue Cycle & Financial Operations:

• Manage and maintain accurate daily census reporting, including status changes
• Oversee RFMS system utilization and ensure data integrity
• Process and approve write-offs and resident refunds in accordance with policy
• Run and verify monthly insurance eligibility
• Lead private pay collections, including follow-up on outstanding balances and bad debt
• Supervise all aspects of billing, accounts receivable (AR), and accounts payable (AP)
• Generate and distribute monthly billing statements and reports
• Ensure timely and accurate cash posting
• Conduct routine triple-check processes prior to billing submission
• Coordinate and complete all month-end close activities
• Manage system uploads and data transmissions
• Oversee mailing of resident statements and collection letters
• Obtain and track deposits for new admissions/move-ins

Cash Handling & Trust Management:

• Prepare bank deposits and reconcile financial transactions
• Manage and reconcile petty cash
• Assist with resident trust accounts, including maintaining balances and distributing monthly statements

Operational & Administrative Support:

• Maintain and support business office systems and processes
• Attend stand-up or leadership meetings as requested by the Executive Director
• Support community operations through cross-functional collaboratio

Supervisory Requirements:

• May provide or assist with team supervision at the direction of the Executive Director
• Ensure compliance with all applicable federal, state, and payer regulations
• Partner with leadership to improve revenue cycle outcomes and operational efficiency

Qualification Education and/or Experience:

• High school diploma or equivalent required
• Minimum of one (1) year experience in a long-term care or senior living environment preferred
• Strong understanding of billing, collections, and payment processes in healthcare
• Experience with RFMS or similar billing systems preferred
• Knowledge of PCC and Workday systems is a plus

Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

To perform this job successfully, an individual must have knowledge in clerical functions and computer literacy. Proficiency in Excel is preferred Must be able to type a minimum of 40 words per minute and use a 10-key calculator. Must have knowledge of office machines and equipment.

Physical Demands

• Prolonged use of computers
• Frequent standing, walking, reaching, pushing, and pulling
• Occasional sitting
• Frequent communication (talking and hearing)
• Ability to lift up to 50 pounds
• Physical activities such as climbing, balancing, stooping, kneeling, or crouching
• Visual abilities including close, distance, color, peripheral, and depth perception

Work Environment

• The work environment is typically low to moderate noise level
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Additional Information

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time based on business needs.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

Employment decisions are based on qualifications, merit, and business needs.