Sales & Marketing Representative

SERVPRO of West Brevard; Melbourne (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Job summary

A leading cleaning and restoration service provider seeks a Sales and Marketing Representative in Florida. This role focuses on driving revenue growth by fostering client relationships and promoting services. Responsibilities include business development, project coordination, and ensuring client satisfaction. Ideal candidates possess at least two years of business-to-business sales experience and a background in marketing or business. The position is full-time, requiring flexibility in hours and involves both community engagement and account management.

Qualifications

• A minimum of two years of progressively responsible business-to-business sales experience.
• Experience in commercial cleaning and restoration or insurance industry is desirable.
• Experience completing sales from initial lead to job completion.

Responsibilities

• Drive revenue growth by building relationships with clients.
• Promote and sell services to meet assigned sales goals.
• Conduct presentations and develop sales objectives.

Skills

Business-to-business sales experience

Sales and marketing within the service sector

Superb customer service skills

Verbal and written communication skills

Business and financial background

Working knowledge of business software technologies

Education

Bachelor’s degree in marketing or business or equivalent experience

Job description

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms

Summary

The Sales and Marketing Representative is responsible for driving revenue growth by building strong relationships with commercial and residential clients, promoting SERVPRO’s restoration and cleaning services, and identifying new business opportunities. This role combines field sales, account management, and community engagement to expand SERVPRO’s presence in the local market.

Promote and sell Franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. Use marketing materials like SERVPRO® Key Differentiators and Emergency Ready Plan to market SERVPRO® services and to sell the benefits. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow up on all assigned jobs, ensuring customer needs are met.

Primary Roles and Responsibilities

1. Daily Route Preparations
   • Regular meeting attendance
   • Continuing education and coaching with Manager
   • Daily contact preparations and job referral activity
   • Daily priorities planning
   • Reporting & Administration
2. Route Contacts Business Development
   • Execute Contact Business Development Cycle
   • Document Progress
   • Develop sales objectives
   • Debrief with Manager
   • Execute referral and client appreciation activities
3. Commercial Business Development
   • Conduct ERP (Emergency Readiness Program) presentations
   • ERP data collection
   • Develop and present ERP program to clients
   • Regular client visits and follow-up to ensure priority readiness
4. Priority Responding
   • First Response monitoring
   • Reconnaissance and lead qualification
   • Maintain brag book and Franchise references
   • Execute local response
   • Execute Storm response
5. Project Coordination
   • Collaborate with production teams to ensure smooth handoff of new jobs and accurate communication of customer expectations.
   • Monitor job progress and maintain communication with clients throughout the restoration process.
   • Assist in resolving customer concerns and ensuring high-quality service delivery.

Necessary Experience and Skill Set

• A minimum two years of progressively responsible business-to-business sales experience
• Experience with sales and marketing within the service sector
• Superb sales, customer service, administrative, and verbal and written communication skills
• Strong business and financial background and process- and results-driven attitude
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Working knowledge of current business software technologies is required
• Experience with completing sale from initial lead through completion of job.

Formal Education/Training

• Bachelor’s degree in marketing or business or equivalent experience.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working varying hours between 7:30 a.m. and 4:30 p.m. Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs. As well as being available for on-call after hours on a rotating basis.