Sales & Marketing Coordinator

H&M Bay Inc.; Federalsburg (MD); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

H&M Bay Inc. is seeking a Sales & Marketing Coordinator to support onboarding of new customers, maintain relations with existing clients, and drive marketing initiatives. You will also assist with sales reporting, budgeting, and event coordination.

The role requires strong communication, organization, and multi-tasking abilities, with experience in CRM and Excel. This position involves collaborating with multiple departments and coordinating campaigns and trade shows.

Qualifications

• Excellent written and verbal communication required.
• Strong organizational and time-management skills.
• Experience with customer service and relationship-building.
• Ability to multitask in a fast-paced environment.
• Advanced MS Office skills, particularly Excel.

Responsabilités

• Onboard new customers and support Sales, Operations, Accounting and others.
• Maintain customer communications and help resolve onboarding requirements.
• Support marketing campaigns, materials, website updates and social media activity.
• Plan and coordinate trade shows, events, and corporate programs.
• Manage databases for marketing initiatives and ensure consistent branding.

Connaissances

Communication skills

Organizational skills

Customer service

Multitasking

MS Excel

CRM experience

Cross-department collaboration

Outils

Microsoft Excel

CRM software

Description du poste

Sales & Marketing Coordinator

Position Summary

The Sales & Marketing Coordinator supports sales, customer relations, marketing, and administrative activities. This position coordinates new customer onboarding, supports existing customer relationships, manages marketing initiatives, and assists with sales reporting and departmental budgets.

The ideal candidate is organized, detail-oriented, customer-focused, and able to manage multiple priorities while working effectively with internal departments and customers.

Job Duties & Responsibilities

Customer Onboarding & Sales Support

• Coordinate new customer setup and onboarding with Sales, Operations, Accounting, and other departments.
• Communicate customer setup status and resolve outstanding requirements.
• Monitor new customer activity to ensure a successful transition into operations.
• Maintain accurate customer information and support sales representatives with reporting and administrative needs.

Customer Relations

• Maintain customer communication to evaluate service performance and satisfaction.
• Identify potential business opportunities and areas for service improvement.
• Assist with customer billing questions and service-related concerns.
• Support customer retention and relationship development.

Marketing & Communications

• Coordinate marketing campaigns, advertising, website updates, and social media activities.
• Develop and maintain sales materials, presentations, and customer communications.
• Manage customer and prospect databases for marketing initiatives.
• Coordinate promotional merchandise and maintain consistent company branding.

Events & Corporate Programs

• Plan and coordinate trade shows, customer events, employee appreciation programs, and company activities.
• Manage event logistics, vendors, schedules, and promotional materials.
• Coordinate corporate charitable donations and related activities.

Qualifications

• Strong written and verbal communication skills.
• Self‑motivated with excellent organizational and time‑management skills.
• Strong customer service and relationship‑building abilities.
• Ability to multitask and work independently in a fast‑paced environment.
• Advanced Microsoft Office skills, particularly Excel.
• CRM experience preferred.
• Strong attention to detail, problem‑solving skills, and ability to work across departments.

Working Conditions

• Fast‑paced environment requiring flexibility and the ability to manage multiple priorities.
• Approximately 10% travel required.

Performance Expectations

Success will be measured by timely customer onboarding, effective customer communication, accurate reporting, successful marketing and event coordination, and overall contributions to customer satisfaction, retention, and sales growth.

Starting pay based on experience.