Sales Manager | Residence Inn, Lake Oswego

CSM Lodging Services Incorporated; United States; On-site; USD 60,000 - 65,000; Full time

Job summary

CSM Lodging Services Incorporated seeks a sales professional to generate new business and maintain corporate accounts for hotel properties. This role focuses on increasing revenue across catering, group rooms, and meeting room rentals through proactive outreach and up-selling.

Responsibilities include developing account strategies, using market data to optimize pricing and channel mix, and ensuring client satisfaction by coordinating with hotel operations and service teams.

Qualifications

• 2+ years of sales experience required.
• Must be detail oriented and able to communicate well with all levels.
• Ability to manage multiple priorities in a fast-paced environment.
• Must have a valid driver’s license.
• Delphi experience desired.

Responsibilities

• Meet catering revenue, group rooms revenue and meeting room rental goals through proactive sales calls, maximizing space potential and food and beverage minimums.
• Develop and deliver account strategy relating to overall hotel performance.
• Build and maintain excellent client relationships through community involvement and events.
• Utilize insights to advise changes to hotel operations based on sales and guest comments.
• Manage revenue by using market data to optimize pricing and mix of business.
• Document and communicate sales data using Delphi/CI/TY on a daily basis.

Skills

Sales experience

Communication skills

Problem solving

Prioritization

Driver's license

Education

High school diploma or GED

College degree or equivalent experience

Tools

Delphi

CI/TY

Job description

Job Description

This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality.

• Responsible for meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and food and beverage minimums.
• Detailing events and consistently pursuing up‑selling opportunities to maximize revenue potential.
• Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, wedding organizations, charity events and cultivating client database.
• Uses expertise to assist in the advisement of implementing changes to Hotel operations based on sales and guest comments.
• Develop and deliver account strategy relating to overall hotel performance.
• Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability.
• Works on pricing and mix of business.
• Has understanding of market fluctuations and trends.
• Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data.
• Ensures integrity of sales data by documenting information in Delphi or CI/TY on a daily basis.
• Utilizes sales tools, reader boards and other market intelligence to drive business.
• Responsible for management of rooms and catering expenses to maximize hotel profitability.
• Follows CSM procurement guidelines and applies good business judgment.
• Accountable for client satisfaction by ensuring Hotel service standards are met and clients’ needs are responded to in a timely manner.
• Ensures effective communication of client needs from sales to appropriate operational departments.
• Resolves client complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards

Competencies/Skills Required: 2+ years of sales experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and clients. Must be able to manage multiple priorities in a fast‑paced environment. Must have a valid driver’s license.

Education: High school diploma or GED required. College degree or equivalent experience preferred. Membership in catering and event organizations such as NACE and/or MPI is desired. Delphi experience desired.

Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Rate: $60,000 - $65,000 per year, plus bonus