Sales & Catering Coordinator

North Conway Grand Hotel; United States; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health coverage

401K plan

Life insurance

PTO + holidays

Earned wage access

Employee Assistance Program

Travel discounts

Job summary

Olympia Hospitality's North Conway Grand Hotel is seeking a Sales & Catering Coordinator to support the sales team, prepare proposals and contracts, and cultivate relationships with guests and clients for weddings and meetings.

The position requires strong organization, client service, and familiarity with Delphi.fdc; starting pay is $25 per hour with a comprehensive benefits package and opportunities for growth.

Qualifications

• Sales and/or hotel industry experience preferred.
• High school diploma or equivalent required.
• Delphi.fdc experience is a plus.

Responsibilities

• Screen and traffic all inquiries into the sales office.
• Prepare, and distribute timely all proposals, contracts, resumes and BEOs for catering and/or sales department and work closely with the DOS/DOC to meet hotel/guest needs.
• Print GRCs and sales reports for Sales and Staff Meetings.
• Present and propose rates for wedding blocks and social groups with DOS/DOC supervision and approval.
• Establish and maintain a strong relationship with all assigned accounts; perform maintenance calls as needed.
• Provide day-of-event support; meet & greet clients, support operational efforts with catering or Sales Manager.
• May give site tours to potential catering clients and weddings.
• Coordinate changes and billing issues with clients pre, during and post events.
• Communicate between group and staff to ensure exceptional guest service.

Skills

Sales

Relationship management

Excel proficiency

Office administration

Education

High school diploma or equivalent

Delphi.fdc experience a plus

Tools

Delphi.fdc

CRM software

Job description

We're more than just a team – were a community dedicated to making a difference every day.

At Olympia Hospitality and the North Conway Grand Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team.

The Sales & Catering Coordinator supports and assists the sales team by efficiently completing tasks and projects to market, sell, service, build and maintain relationships with potential and existing guests/clients. This person must be able to detail events, speak with clients, and service groups.

Starting pay: $25 per hour

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job – you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Benefits

• Health Coverage That Works for You : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future : With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You : Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support : From our Employee Assistance Program (EAP) to a sober support network , and our commitment to being a recovery-friendly workplace , we're here to help you thrive personally and professionally.
• Perks : Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We're more than just a business—were a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Responsibilities

• Screen and traffic all inquiries into the sales office
• Prepare, and distribute timely all proposals, contracts, resumes and Banquet Event Orders (BEOs) for catering and/or sales department and work closely with the DOS/DOC to meet hotel/guest needs
• Print GRCs and sales reports for Sales and Staff Meetings
• With DOS/DOC supervision and approval, present and propose rates for wedding blocks and social groups
• Establish and maintain a strong relationship with all assigned accounts. May be responsible to make daily, weekly, and monthly maintenance calls
• Provide day of event support meet & greet clients, support operational efforts with catering and or Sales Manager. Act as the liaison between client and staff to communicate for a flawless execution.
• May give site tours to potential catering clients and weddings
• Connect with clients pre, during and post events with changes and billing issues
• Communicate effectively and continuously between group and staff to provide exceptional guest service to clients
• Respond to guest concerns or complaints if needed.
• Attend weekly Staff and Sales meetings if needed
• Support DOS/DOC on an annual marketing plan
• Prepare sales kits; create or design marketing flyers to promote business
• Filing of Banquet Event Orders (BEOs), Contracts, Proposals, and Credit Card Authorization
• Assist in letter writing for Sales, Catering and the GM
• Obtain in-depth knowledge of Delphi

Technical Skills

• Strong sales & relationship management skills
• Strong aptitude in working with numbers and comprehending Excel spreadsheets
• Keyboarding and general office administration skills
• fdc experience or similar sales software needed.

Experience / Education

• Sales and/or hotel experience preferred; high school diploma and/or equivalent work experience; Delphi.fdc a plus.

Physical Demands

• Work is performed in a hotel environment; this position requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Frequent computer keying using both hands, and viewing material on a computer screen. Working at a desk, viewing spreadsheets and other written material. (PDC is physically demanding, requiring extended periods of walking and standing.) Flexible work hours may require an occasional night or weekend. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.