Sales Manager - OEM

Concord Hospitality Brand; Lyndhurst (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance + disability

401k with company match

Tuition assistance

Discounted room rates

Training & career development

Job summary

Concord Hospitality Brand is seeking a Sales Manager to drive group and catering business for the hotel through proactive sales efforts and exceptional client service.

The role focuses on maintaining existing accounts, identifying new opportunities, and coordinating with the sales, event management, and operations teams to ensure seamless event execution and client satisfaction.

Qualifications

• 2+ years of hotel or hospitality sales experience.
• Proven ability to meet or exceed sales goals; group and/or catering experience.
• Strong communication and relationship-building skills; service-oriented.

Responsibilities

• Deliver exceptional service to internal teams and external clients, ensuring timely, clear, and professional communication.
• Drive revenue growth by maintaining existing accounts while actively seeking and developing new business opportunities.
• Manage the full event lifecycle, including pre-event planning, execution, and post-event follow-up, ensuring details (contracts, room blocks, BEOs, billing) are accurate.
• Collaborate cross-functionally with sales, event management, and operations for seamless execution and client satisfaction.
• Forecast and maximize revenue by analyzing group room blocks, food & beverage needs, and overall opportunities.
• Achieve individual sales goals, including activity metrics such as calls, tours, and appointments.
• Utilize sales systems and strategies (Delphi, PMS, marketing plans) to manage accounts and support business objectives.
• Maintain organization and time management with attention to detail across responsibilities.
• Participate in meetings, training, and ongoing development while contributing to a collaborative, team-focused environment.

Skills

Hospitality sales experience

Relationship building

Strong communication

Self-motivated

Team player

Education

Degree in Hospitality or Business

Tools

Delphi

PMS

Job description

We are hiringaSalesManagerwhoturnsrelationships intoresults.

Theisresponsible toDevelop and foster Group and Catering business for the hotel through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business fromclientbase. In addition tomaintainingexisting business, this position willbe responsible forfinding new business and saturating existing accounts and/or segments.This positionsserves asliaisonbetween the customer, the Salesteamand the Event Management team.

Responsibilities:

• Deliverexceptional service to both internal teams and external clients, ensuring all communication istimely, clear, and professional.
• Drive revenue growth bymaintainingexisting accounts while activelyseekingand developing new business opportunities.
• Manage the full event lifecycle, including pre-event planning, execution, and post-event follow-up, ensuring all details (contracts, room blocks, BEOs, billing, etc.) areaccurateand well-coordinated.
• Collaborate cross-functionallywith sales, event management, and operations teams to ensure seamless execution and client satisfaction.
• Forecast and maximize revenue by analyzing group room blocks, food & beverage needs, and overall business opportunities.
• Achieve individual sales goals, including activity metrics such as calls, tours, and appointments.
• Utilize sales systems and strategies (e.g., Delphi, PMS, marketing plans) to manage accounts and support overall businessobjectives.
• Maintain strong organization and time management, ensuring accuracy and attention to detail across all responsibilities.
• Participate in meetings, training, and ongoing development while contributing to a collaborative, team-focused environment.

Qualifications:

• Degree in Hospitality, Business, or related field preferred
• 2+ years of hotel or hospitality sales experience
• Proven ability to meet or exceed sales goals
• Experience with group and/or catering business
• Strong communicationand relationship-building skills
• Organized with the ability to manage multiple priorities
• Familiar with sales systems (e.g., Delphi, PMS, or similar)
• Customer-focused with a service-oriented mindset
• Self-motivated, proactive, and results-driven
• Able to work independently and as part of a team
• Flexible to attend events, including some evenings/weekends

Benefits:

• Competitive wages
• Medical/Dental/Vision plansinsurance
• Life insurancewithShortTerm andLong-Termdisability options
• 401k with Company Match
• Tuitionassistance
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to providea great workenvironment for ourassociatesand we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployerM/F/D/V. Wemaintaina drug-free workplace.