Sales Manager - OEM

Hyatt Hotels Corporation; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance + STD/LTD

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord is seeking a Sales Manager to turn relationships into results at our Cleveland hotel. You will develop and foster Group and Catering business through proactive and reactive sales efforts, coordinating with event management and operations to ensure exceptional service and repeat business.

Responsibilities include managing the full event lifecycle, forecasting revenue, and achieving sales goals. Strong communication, relationship building, and proficiency with Delphi/PMS are essential.

Qualifications

• Degree in Hospitality, Business, or related field preferred.
• 2+ years of hotel or hospitality sales experience.
• Proven ability to meet or exceed sales goals.
• Experience with group and/or catering business.
• Strong communication and relationship-building skills.
• Organized with the ability to manage multiple priorities.
• Familiar with sales systems (Delphi, PMS, or similar).
• Customer-focused with a service-oriented mindset.
• Self-motivated, proactive, and results-driven.
• Able to work independently and as part of a team.
• Flexible to attend events, some evenings/weekends.

Responsibilities

• Deliver exceptional service to internal teams and external clients.
• Drive revenue growth by maintaining existing accounts and developing new business.
• Manage the full event lifecycle from planning to post-event follow-up.
• Collaborate with sales, event management, and operations teams.
• Forecast and maximize revenue by analyzing group room blocks and F&B needs.
• Achieve individual sales goals with activity metrics.
• Utilize Delphi, PMS, and marketing plans to manage accounts.
• Maintain organization and time management across responsibilities.
• Participate in meetings, training, and development.

Skills

Hospitality sales

Relationship building

Communication

Organizational skills

Team collaboration

Education

Degree in Hospitality, Business, or related field

Tools

Delphi

PMS

Job description

US - OH - Cleveland

Description

We are hiring a Sales Manager who turns relationships into results.

The is responsible to Develop and foster Group and Catering business for the hotel through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from client base. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This positions serves as liaison between the customer, the Sales team and the Event Management team.

Responsibilities:

• Deliver exceptional service to both internal teams and external clients, ensuring all communication is timely, clear, and professional.


• Drive revenue growth by maintaining existing accounts while actively seeking and developing new business opportunities.


• Manage the full event lifecycle, including pre-event planning, execution, and post-event follow-up, ensuring all details (contracts, room blocks, BEOs, billing, etc.) are accurate and well-coordinated.


• Collaborate cross-functionally with sales, event management, and operations teams to ensure seamless execution and client satisfaction.


• Forecast and maximize revenue by analyzing group room blocks, food & beverage needs, and overall business opportunities.


• Achieve individual sales goals, including activity metrics such as calls, tours, and appointments.


• Utilize sales systems and strategies (e.g., Delphi, PMS, marketing plans) to manage accounts and support overall business objectives.


• Maintain strong organization and time management, ensuring accuracy and attention to detail across all responsibilities.


• Participate in meetings, training, and ongoing development while contributing to a collaborative, team-focused environment.

Qualifications:

• Degree in Hospitality, Business, or related field preferred


• 2+ years of hotel or hospitality sales experience


• Proven ability to meet or exceed sales goals


• Experience with group and/or catering business


• Strong communication and relationship-building skills


• Organized with the ability to manage multiple priorities


• Familiar with sales systems (e.g., Delphi, PMS, or similar)


• Customer-focused with a service-oriented mindset


• Self-motivated, proactive, and results-driven


• Able to work independently and as part of a team


• Flexible to attend events, including some evenings/weekends


• Competitive wages


• Medical/Dental/Vision plans insurance


• Life insurance with Short Term and Long-Term disability options


• 401k with Company Match


• Tuition assistance


• Discounted room rates at Concord managed hotels


• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.