OEM Sales Manager

Concord Hospitality Brand; Duluth (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive wages

Medical plan

Dental plan

Vision plan

Life insurance

Short/Long-term disability

401k match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Brand is seeking an OEM Sales Manager in Duluth, GA to drive Group and Catering sales for the hotel. The role emphasizes proactive and reactive sales efforts, delivering exceptional client service, and fostering repeat and referral business through strong relationship management.

The position acts as a liaison between customers, the Sales team, and Event Management, ensuring the complete event lifecycle is executed with precision and client satisfaction.

Qualifications

• Degree in Hospitality, Business, or related field preferred.
• 2+ years of hotel or hospitality sales experience.
• Proven ability to meet or exceed sales goals.
• Experience with group and/or catering business.

Responsibilities

• Deliver exceptional service to internal teams and external clients with timely, clear, and professional communication.
• Drive revenue growth by maintaining existing accounts while actively seeking and developing new business opportunities.
• Manage the full event lifecycle, including pre-event planning, execution, and post-event follow-up with accurate contracts, room blocks, BEOs, and billing.
• Collaborate with sales, event management, and operations teams to ensure seamless execution and client satisfaction.
• Forecast and maximize revenue by analyzing group room blocks, food & beverage needs, and overall opportunities.
• Achieve individual sales goals and activity metrics such as calls, tours, and appointments.
• Utilize sales systems and strategies to manage accounts and support business objectives.
• Maintain strong organization and time management with attention to detail across responsibilities.
• Participate in meetings, training, and development while contributing to a team-focused environment.

Skills

Sales management

Key account development

Hospitality sales

Communication

Relationship building

Education

Degree in Hospitality or Business

Tools

Delphi

PMS

Job description

The OEM Sales Manager is responsible for developing and fostering Group and Catering business for the hotel through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from client base. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This positions serves as liaison between the customer, the Sales team and the Event Management team.

Responsibilities:

• Deliverexceptional service to both internal teams and external clients, ensuring all communication istimely, clear, and professional.
• Drive revenue growth bymaintainingexisting accounts while activelyseekingand developing new business opportunities.
• Manage the full event lifecycle, including pre-event planning, execution, and post-event follow-up, ensuring all details (contracts, room blocks, BEOs, billing, etc.) areaccurateand well-coordinated.
• Collaborate cross-functionallywith sales, event management, and operations teams to ensure seamless execution and client satisfaction.
• Forecast and maximize revenue by analyzing group room blocks, food & beverage needs, and overall business opportunities.
• Achieve individual sales goals, including activity metrics such as calls, tours, and appointments.
• Utilize sales systems and strategies (e.g., Delphi, PMS, marketing plans) to manage accounts and support overall businessobjectives.
• Maintain strong organization and time management, ensuring accuracy and attention to detail across all responsibilities.
• Participate in meetings, training, and ongoing development while contributing to a collaborative, team-focused environment.

Qualifications:

• Degree in Hospitality, Business, or related field preferred
• 2+ years of hotel or hospitality sales experience
• Proven ability to meet or exceed sales goals
• Experience with group and/or catering business
• Strong communicationand relationship-building skills
• Organized with the ability to manage multiple priorities
• Familiar with sales systems (e.g., Delphi, PMS, or similar)
• Customer-focused with a service-oriented mindset
• Self-motivated, proactive, and results-driven
• Able to work independently and as part of a team
• Flexible to attend events, including some evenings/weekends

Benefits:

• Competitive wages
• Medical/Dental/Vision plansinsurance
  
• Life insurancewithShortTerm andLong-Termdisability options
• 401k with Company Match
• Tuitionassistance
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to providea great workenvironment for ourassociatesand we strive to hire the BEST associates in the market.

Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployerM/F/D/V. Wemaintaina drug-free workplace.