Sales Manager-Madison Ave

Van Cleef & Arpels; New York (NY); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with employer match

Wellness reimbursement

Paid time off

Job summary

Van Cleef & Arpels in New York seeks a Sales Manager to elevate client experiences and lead the sales team on the boutique floor. Reporting to the Boutique Director, you will drive sales growth, nurture high-value client relationships, and implement strategies for client attraction and retention.

The ideal candidate has 4-5 years in luxury retail with supervisory experience, outstanding closing skills, and proficiency in Excel and Word.

Qualifications

• Bachelor's degree plus 4-5 years in luxury retail.
• Supervisory experience required and ability to motivate teams.
• Strong selling and closing skills; exceptional client service.
• Proficiency in Excel and Word; travel may be needed.
• Fluency in a foreign language relevant to market preferred.

Responsibilities

• Support Boutique Director in sales leadership and floor presence.
• Coach and guide team to meet performance goals and close sales.
• Develop client relationships and prospecting strategies.
• Lead client attraction, conversion, and retention initiatives.
• Ensure exceptional customer service and boutique experience.

Skills

Client relationships

Sales leadership

Excel

Word

Communication

Networking

Travel readiness

Fluent foreign language (preferred)

Education

Bachelor's degree

Tools

Excel

Word

Job description

Are you a good match? The ideal candidate for this role will be responsible for a range of duties including elevating client experiences, nurturing client relationships, and providing solutions to client needs. This candidate is required to have a bachelor’s degree, along with 4-5 years of experience in a luxury retail environment. Additionally, prior supervisory experience is required, as well as the ability to motivate teams and quickly resolve sales-related issues. Strong selling and closing skills are essential, along with proficiency in Excel and Word. The candidate should also be comfortable with travel and have strong networking abilities, particularly with high-profile events. Fluency in a foreign language relevant to the market is preferred. Excellent communication, problem-solving, and interpersonal skills are also key attributes we are seeking in this role.

Are you a good match? The ideal candidate for this role will be responsible for a range of duties including elevating client experiences, nurturing client relationships, and providing solutions to client needs. This candidate is required to have a bachelor’s degree, along with 4-5 years of experience in a luxury retail environment. Additionally, prior supervisory experience is required, as well as the ability to motivate teams and quickly resolve sales-related issues. Strong selling and closing skills are essential, along with proficiency in Excel and Word. The candidate should also be comfortable with travel and have strong networking abilities, particularly with high-profile events. Fluency in a foreign language relevant to the market is preferred. Excellent communication, problem-solving, and interpersonal skills are also key attributes we are seeking in this role.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for assisting the Boutique Director with the overall management and enhancement of the Boutique, with the main objectives of developing sales, growing the sales teams, and achieving a sustainable high quality of service. As a Sales Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

Responsibilities

• Collaborate with the Boutique Director to support and guide the sales team in all aspects of sales, maintaining a strong presence on the sales floor.
• Assist the team in achieving performance goals through feedback, coaching, and successful sales closures.
• Support the team in developing client relationships and prospecting in the database, while creating a long-term sales strategy to boost loyalty and sales volume.
• Lead by example on the sales floor, motivating the team, and aiding the Boutique Director in crafting short and mid-term strategies for client attraction, conversion, and retention.
• Ensure the delivery of excellent customer service, elevating the boutique experience to drive sales growth.
• Assist Boutique Director in supporting and guiding the team in all aspects of operations including policy & procedures and corporate directives.

More than a role... we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range: $130K- $140K yearly.

This role is annual bonus eligible.