Sales Manager II

Service Corporation International; Akron (OH); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life Insurance

Disability insurance

Employee Assistance Program

Job summary

Service Corporation International in Akron, OH is seeking a Sales Manager to develop a capable sales staff and meet or exceed location quotas while maintaining ethical standards and company policies.

You will supervise Sales Counselors, provide ongoing coaching, manage discounts, and coordinate community marketing to grow market share and customer base. A high school diploma is required; Bachelor’s preferred; valid driver’s license and insurance licensure may be required.

Qualifications

• High school diploma or equivalent preferred; bachelor’s degree preferred.
• Experience supervising sales staff and delivering coaching and training is advantageous.
• Strong knowledge of MS Office and CRM systems; ability to handle confidential information.

Responsibilities

• Staff management and leadership.
• Meet and exceed established location sales quotas.
• Provide initial and ongoing sales instruction to ensure customer needs are met.
• Manage Sales Counselors and the aftercare process.
• Develop marketing programs to grow market share and customer base.
• Analyze competitor pricing and participate in community events.
• Prepare reports demonstrating financial controls and compliance with laws.

Skills

CRM systems

MS Office

Windows-based PC

Confidentiality

Customer service

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

MS Office

CRM systems

Job description

Our associates celebrate lives. We celebrate our associates. Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

• Staff Management and Leadership
• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
• Market Share Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location
• Expense Management Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls
• Operations Support Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
• Compliance Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM REQUIREMENTS

Education

High school or equivalent Bachelor’s degree preferred

Experience

• Sales experience not required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver’s license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation: $89,800 to $149,500 earnings potential

Benefits

• Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

Category (Portal Searching): Sales Job Location: US-OH - Akron

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates.

Who we are. What we do.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.