Sales Manager - Family Service

Service Corporation International; Dallas (TX); On-site; USD 96,000 - 200,000; Full time

Job summary

Service Corporation International in Dallas, TX, seeks a Sales leadership role to drive growth at the location. You will manage Sales Counselors, set sales strategies, and ensure adherence to policies while delivering outstanding customer service.

Responsibilities include mentoring staff, achieving location quotas, planning marketing programs, and supervising aftercare and paperwork. A valid TX driver license and insurance license are required, with a strong coaching background.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Sales experience not required; supervisory experience preferred.
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Responsibilities

• Meet and exceed established location sales quotas.
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures.
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers.
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service.
• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community.
• Analyze and be aware of competitor pricing.
• Plan and participate in community events designed to develop prospects and heighten awareness of the location.
• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws.
• Approve all discounts offered to customers.
• Prepare reports that demonstrate compliance with financial controls.
• Maintain all marketing materials, training manuals, sales equipment and other sales supplies.
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies.
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public.
• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure.
• Ensure compliance of sales practices with federal, state/provincial and local regulations

Skills

Leadership

Coaching

Customer service

CRM knowledge

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Windows OS

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

Staff Management and Leadership

Meet and exceed established location sales quotas

Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures

Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers

Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community

Analyze and be aware of competitor pricing

Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws

Approve all discounts offered to customers

Prepare reports that demonstrate compliance with financial controls

Operations Support

Maintain all marketing materials, training manuals, sales equipment and other sales supplies

Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies

Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure

Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM REQUIREMENTS

Education

High school or equivalent Bachelor’s degree preferred

Experience

Sales experience not required

Sales Counselor and sales supervisory experience preferred

Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

Valid state/province driver’s license with good driving record

Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

Working knowledge of Windows-based PC environment and MS office applications

Knowledge of Customer Relationship Management systems a plus

Ability to maintain confidentiality

Ability to work beyond standard business hours when necessary to service customers

Ability to set goals for employees that are challenging but achievable

Compensation

Compensation: $95,700 to $200,000 earnings potential

Postal Code

Postal Code: 75225

Category (Portal Searching)

Category (Portal Searching): Sales

Job Location

Job Location: US-TX - Dallas

WHO WE ARE. WHAT WE DO.

We are a company committed to supporting families at difficult times.

Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence.

As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

\"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.