Sales Manager-Group (Small Markets)

Hyatt Regency; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Free room nights

Friends & family rates

Discounts on food and beverage

Exclusive tech and wellness savings

Paid time off

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Complimentary meals for employees

Job summary

Hyatt Regency is seeking a Group Sales Manager in Baltimore to drive group room nights and event space bookings, nurturing relationships with key clients and partners while leading negotiations to secure favorable terms.

You will collaborate with marketing, events, and operations to align sales efforts with Hyatt promotions and deliver outstanding service across client engagements.

Qualifications

• 1–2 years of experience in hotel group sales.
• Exceptional negotiation, communication, and interpersonal skills.
• Proven ability to exceed production goals and deliver results.
• Knowledge of sales process and the ability to align sales strategies with business objectives.
• Proficiency in general computer systems and Hyatt-specific tools (training provided).
• A true passion for hospitality and a results-driven mindset.

Responsibilities

• Proactively sell guest rooms, meeting spaces, and Hyatt services to groups of up to 100 rooms on peak.
• Lead negotiations, secure contracts, and ensure favorable terms aligned with business goals.
• Build new relationships and nurture existing ones with key clients, event planners, and corporate partners.
• Deliver exceptional service: Conduct site visits, present tailored proposals, and maintain high levels of customer satisfaction.
• Collaborate across teams, including marketing, events, and operations, to align sales efforts with promotional initiatives.
• Lead with expertise: Provide insights through accurate sales reports and market analysis.
• Represent Hyatt at client meetings and industry events.

Skills

Negotiation

Communication

Interpersonal skills

Hospitality knowledge

Client relations

Tools

CRM software

Hyatt tools

Job description

At Hyatt, we care for people so they can be their best.

Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Health Benefits: Medical, dental, and vision insurance starting after just 30 days


• Free and discounted room nights


• Friends & family rates at Hyatt properties


• Discounts on food and beverage


• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)


• Work-Life Balance: Paid time off, including new child leave


• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan


• Growth Opportunities: Tuition reimbursement and robust training programs


• Everyday Conveniences: Complimentary meals for employees

What You'll Do:

As the Group Sales Manager, you will:

• Proactively sell guest rooms, meeting spaces, and Hyatt services to groups of up to 100 rooms on peak.


• Lead negotiations, secure contracts, and ensure favorable terms aligned with business goals.


• Build new relationships and nurture existing ones with key clients, event planners, and corporate partners.


• Deliver Exceptional Service:


• Conduct site visits, present tailored proposals, and maintain high levels of customer satisfaction.


• Collaborate across teams, including marketing, events, and operations, to align sales efforts with promotional initiatives.


• Lead with Expertise:


• Provide insights through accurate sales reports and market analysis.


• Represent Hyatt at client meetings and industry events.

Qualifications:

• 1–2 years of experience in hotel group sales, with expertise in handling groups of up to 100 rooms on peak.


• Exceptional negotiation, communication, and interpersonal skills.


• Proven ability to exceed production goals and deliver results.


• Knowledge of sales process and the ability to align sales strategies with business objectives.


• Proficiency in general computer systems and Hyatt-specific tools (training provided).


• A true passion for hospitality and a results-driven mindset.

Why You’ll Love Working Here:

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.