Sales Manager - Audio Visual, Event Technology

Pinnacle Live, LLC; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in audiovisual solutions seeks a Sales Manager to drive sales at their assigned venue. The role entails managing client relationships, generating contracts, and collaborating with teams to ensure exceptional customer experiences. The ideal candidate will have a business degree and relevant sales experience, particularly in hospitality, showcasing strong communication and project management skills.

Benefits

Performance based incentive plans

Generous time off, PTO, holidays

401k with contribution match

Health, vision, and dental insurance

Qualifications

• Minimum two years in customer service or sales, preferably in hospitality.
• Experience with AV products and services is a plus.

Responsibilities

• Drive sales efforts and manage client relationships for assigned venue.
• Generate contracts and manage sales funnel effectively.
• Collaborate with internal teams to deliver excellent customer experiences.

Skills

Communication

Project Management

Customer Service

Time Management

Problem Solving

Relationship Building

Education

Bachelor’s degree in business or related field

Tools

CRM platforms

Job description

Sales Manager

Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Sales Manager will be responsible for driving the sales efforts of their assigned venue. This positionwill act as front-line sales for the venue sales team and will be responsible for generating all Scope ofWork (SOW) and Contracts for their leads. The Sales Manager will be tasked to move leads through theirrespective sales funnel using our Company’s proprietary sales process, focusing on connection,prequalification, solutions, and more.

Essential Functions:

•Serve as a sales subject matter expert and ambassador for the designated hotel sales team.

•Generate and revise scope of work, quotes, proposals and contracts based on the needs of

venue leads requiring AV products and services.

•Utilize the Company’s proprietary sales process as directed by the National Director of Venue

•Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation,

Timely contract confirmations, pricing and service negotiations, follow-up, and more.

•Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning

and understanding new technologies.

•Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product

suggestions, etc.

•Enter all pertinent client information into Pinnacle Live’s CRM platform, and develop and drive

an individual sales strategy that includes individual and team funnel, and sales activity

reporting.

•Communicate and collaborate effectively with the In-Venue Sales team and the National

Director of Venue Sales.

•Focus on building outstanding relationships, lines of communication, and trust within the hotel

sales team and Pinnacle Live internal teams.

•Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention

and debrief meetings.

•Deliver “Gold Standard” customer experiences throughout the sales process, event execution,and post-event follow-up.

•Manage accurate and timely billing of events and clients.

•Perform other duties as assigned

Education & Experience:

•Bachelor’s degree in business or related field or related experience

•Minimum of two (2) year of experience in a customer service facing role; prior sales experience inthe hospitality industry preferred

•Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and

progress

•Production and Staging experience are preferred

•Scenic and Décor experience is preferred

•Rigging, Electrical, and Exhibit experience is preferred

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed herein are representative of the knowledge, skill, and/or ability required.

•Highly skilled communicator; exceptional interpersonal and relationship-building skills

•Highly skilled at project management; proven success working in a fast-paced environment

•Problem solver mindset: ability to remove obstacles for clients through strong organizational skills

•Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients

•Very strong time management skills with the ability to work on multiple projects at a time effectively

•Strong business communication, presentation, and writing skills with a heavy focus on managingmultiple communication platforms effectively

•Exceptional relationship builder, internally and externally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.

Benefits:

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.