Operations Manager - Audio Visual, Event Technology

Pinnacle Live; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in the AV industry is seeking an Operations Manager to oversee daily operations and event execution. The role involves managing staff, ensuring customer satisfaction, and maintaining inventory integrity. Ideal candidates will have strong leadership skills and a background in event technology. Benefits include performance incentives, generous time off, and health insurance options.

Benefits

Performance-based incentive plans

Generous time off

401k with contribution match

Health, vision, and dental insurance

Qualifications

• Minimum two years of event technology experience in a hospitality environment.
• Minimum two years of demonstrated managerial experience.

Responsibilities

• Assist Venue Director with daily operational management of the venue.
• Ensure timely setup and striking of events.
• Train and manage staff to facilitate elevated customer service.

Skills

Leadership

Communication

Organizational Skills

Interpersonal Skills

Technical Aptitude

Education

High School Graduate

Tools

Computer Hardware

Computer Software

Job description

OPERATIONS MANAGER

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Operations Manager will assist the Venue Director with the overall daily operational management of the venue, focusing on event execution and team development. This includes the timely setup, operation, and removal of audio visual equipment in accordance with the Company’s standard operating procedures, personnel management, equipment maintenance and logistics, and providing excellent guest service and client satisfaction.

Essential Functions

1. Provide leadership in the execution of all phases of events while maintaining the highest commitment to customer service to internal and external stakeholders.
2. Ensure timely setup, striking of events, and other essential floor activities.
3. Maintain inventory integrity ensuring quality, functionality, organization, and availability.
4. Maintain a working knowledge of industry trends, tools, and innovations.
5. Assist Venue Director in managing budget for increased revenue and controlling expenses, including sub-rentals and labor.
6. Train, manage, and develop staff in accordance with company SOPs to facilitate elevated customer service standards, employee growth, and a culture of achievement.
7. Build strong relationships with equipment sub-rental and labor vendors to ensure they meet Pinnacle Live standards.
8. Manage accurate and timely billing of events and clients.
9. Create and process purchase orders and vendor invoices promptly.
10. Attend hotel meetings as necessary.
11. Utilize applicable company computer systems and work toward updating and improving these systems and technical skills.
12. Provide technical support for events.
13. Comply with all safety protocols and standard operating procedures.
14. Perform other duties as assigned.

Education & Experience

• High School Graduate or equivalent.
• Minimum two (2) years of event technology experience in a hospitality environment.
• Minimum two (2) years of demonstrated managerial experience.

Required Skills & Knowledge

• Strong technical aptitude.
• Good working knowledge of computer hardware and software.
• Planning ability; able to plan and prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation.
• Professional appearance.

Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Physical Demands

The physical demands include sitting at a desk, operating in a non-climate-controlled warehouse, and lifting up to 50 pounds. Employees must be able to push, pull, reach overhead, lift and carry, stoop, crouch, sit, stand, and walk for extended periods.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off including PTO, holidays, and sick/personal days.
• 401k with contribution match.
• Health, vision, dental, and other insurance options.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to fostering a diverse, equitable, inclusive, and respectful environment, actively valuing the contributions and identities of all team members, clients, and partners.