Sales Manager

Workstream; Toledo (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Delta Hotels by Marriott Toledo is seeking a dynamic Group Sales Associate to drive group rooms and catering revenue. You will pursue outside opportunities, conduct site inspections, and manage guest relations to ensure memorable events and seamless bookings.

Join a team that values proactive outreach, professional presentation, and effective collaboration with hotel departments to deliver exceptional guest experiences. The role involves travel and extended hours to achieve sales targets.

Responsibilities

• Present a clean, professional image to project a positive polished appearance to potential guests and clients.
• Aggressively pursue outside customer solicitation and relationship building including outside sales calls, civic events, trade events, and vendor relationships.
• Receive and respond to customer inquiries within 4 business hours; negotiate and capture profitable group rooms and catering business.
• Correspond with potential customers with bids, proposals, confirmations, thank-you letters, and follow-ups; maintain records of group bookings and events.
• Greet and service walk-in customers in a professional manner.
• Conduct site inspections and host qualified potential clients in accordance with company policies.
• Document and report all sales activities timely to hotel standards.
• Maintain an active top accounts list and pursue rebooking and referrals.
• Tele-prospect for new Group & Catering business using various prospecting resources.

Job description

SUMMARY:To sell the meeting and sleeping room facilities and services of the hotel in accordance with strategic objectives and selective selling guidelines in place to meet and exceed market driven group rooms and catering revenue components.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Present a clean, pleasant professional image to project a positive polished appearance to potential guests and clients.
• Aggressively pursue all appropriate opportunities for outside customer solicitation and relationship building including: Outside Sales Calls, Civic Association Events, Trade Events, Industry Vendor Relationships, etc. In and out of town solicitation is also to be made when requested.
• Receive and respond to all customer inquiries within 4 business hours. Negotiate and capture all profitable group rooms and catering business in accordance with selective selling guidelines.
• Correspond with potential customers providing any requested information concerning bids, proposals, confirmation of bookings, thank you letters, follow-up letters, etc. In conjunction with other office Associates, maintain accurate and up to date records of all group room and catering sales department functions and transactions.
• Professionally greet and service all walk-in customers.
• Conduct efficient and professional site inspections. Entertain qualified potential clients in accordance with Woodland Real Estate Group policies.
• In a timely, accurate and consistent manner, document and report all sales activities as required by hotel standards.
• Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited, entertained, etc. frequently.
• Tele-Prospect for new Group & Catering business utilizing reader board surveys, newspaper notifications, old account files and other prospecting resources.
• Based upon leads, contact all events after departure, for rebooking and referrals.
• Continuously educate all Event Planners on hotel procedures, such as: Rooming Lists, Meal Guarantees, Set-up Styles, Payment Terms, All Available Hotel Services, etc.
• Assist the VP of Revenue, Sales & Marketing in the research, development, and completion of an annual business or marketing plan directly related to group rooms and catering.
• At every opportunity, strive to facilitate effective communication lines with all departments in the hotel, in order to ensure all events are successful.
• Perform other services and duties as requested by the General Manager and/or upper management team. Sales Managers may be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.

Join us in the excitement of introducing the all-new Delta Hotels by Marriott Toledo, a gem tucked in the vibrant heart of Toledo, OH, right on the prestigious University of Toledo Medical Center campus. With 212 guest rooms and suites, our hotel promises an indulgent retreat for every visitor. We're not just about accommodation; we're about curating unforgettable experiences, be it for business travelers or those seeking leisurely respites. Set to dazzle in July 2024, our hotel will feature a chic restaurant and bar, sprawling banquet spaces spanning over 14,000 sq. ft., and all the beloved amenities you'd expect – from a state-of-the-art fitness center to a relaxing indoor pool, along with complimentary Wi-Fi and parking.
But what makes this opportunity truly thrilling is our quest for a dynamic individual to join our team in the role of a Group Sales Associate. If you're passionate about weaving connections, driving revenue, and crafting exceptional guest experiences, then this might just be the perfect fit for you.