Catering Sales Manager

Workstream; Toledo (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Delta Hotels by Marriott Toledo, located on the University of Toledo Medical Center campus, seeks a Group Sales Associate to drive revenue through new business and strong client relationships. Join a team focused on delivering exceptional events in a premier Toledo venue.

You will coordinate banquet events, prepare Banquet Event Orders, attend weekly sales meetings, and ensure flawless service from inquiry to event execution, working closely with catering, operations, and sales colleagues.

Qualifications

• Minimum 1-3 years of catering experience.
• Experience writing a Banquet Event Order heavily preferred.
• Marriott CI/TY experience preferred, but not required.

Responsibilities

• Identifies, solicits, and develops new business through obtaining accounts from reader board service, direct sales from existing accounts and contacting new customers in the market.
• Solicitation of new and existing business should be through a combination of outside sales calls, appointments, telemarketing, social media, site tours, constant prospecting, and networking.
• Serves as primary contact for meeting and banquet functions to ensure all preparations have been made as detailed on Banquet Event Orders (BEO) and last minute needs & changes are responded to expediently.
• Attends and facilitates weekly BEO meetings with Management, Department Heads, and Food & Beverage staff.
• Handles all details of definite events/meetings including menu planning, A/V requirements, processing & distributing Banquet Event Orders, obtaining guarantees, and handling billing.
• Participates in industry events, trade shows, and promotional events within the target market.
• Maintains relationships with assigned accounts through regular sales calls, client entertainment, site inspections, and consistent follow up.
• Understands the competitive landscape and does what it takes to secure business that meets or exceeds revenue expectations and profit goals.
• Proactively pursues sales activities on a weekly basis to align with meeting or exceeding established monthly, quarterly, and annual targeted revenue and monthly solicitation goals.
• Ability to deal with a range of customer types, some of whom require a high level of patience, tact and diplomacy in order to identify and facilitate their catering needs.
• Ability to establish and maintain effective working relationships with associates.
• Ability to make sound business decisions and take action quickly based on previous experience and good judgment.
• Knowledge of hotel and restaurant catering operations and operating systems.
• Prepares weekly, monthly, quarterly, and annual reports (i.e.: goals and forecasts on groups & events).

Skills

Customer Service

Communications

Managing Customer Focus

Business Acumen

Sales Skills

Planning/Organizing

Job description

Essential Duties and Responsibilities:

• Identifies, solicits, and develops new business through obtaining accounts from reader board service, direct sales from existing accounts and contacting new customers in the market.
• Solicitation of new and existing business should be through a combination of outside sales calls, appointments, telemarketing, social media, site tours, constant prospecting, and networking.
• Serves as primary contact for meeting and banquet functions to ensure all preparations have been made as detailed on Banquet Event Orders (BEO) and last minute needs & changes are responded to expediently.
• Attends and facilitates weekly BEO meetings with Management, Department Heads, and Food & Beverage staff.
• Handles all details of definite events/meetings including menu planning, A/V requirements, processing & distributing Banquet Event Orders, obtaining guarantees, and handling billing.
• Participates in industry events, trade shows, and promotional events within the target market.
• Maintains relationships with assigned accounts through regular sales calls, client entertainment, site inspections, and consistent follow up.
• Understands the competitive landscape and does what it takes to secure business that meets or exceeds revenue expectations and profit goals.
• Proactively pursues sales activities on a weekly basis to align with meeting or exceeding established monthly, quarterly, and annual targeted revenue and monthly solicitation goals.
• Ability to deal with a range of customer types, some of whom require a high level of patience, tact and diplomacy in order to identify and facilitate their catering needs.
• Ability to establish and maintain effective working relationships with associates.
• Ability to make sound business decisions and take action quickly based on previous experience and good judgment.
• Knowledge of hotel and restaurant catering operations and operating systems.
• Prepares weekly, monthly, quarterly, and annual reports (i.e.: goals and forecasts on groups & events)..

Skills and Competencies:

• Minimum 1-3 years of catering experience
• Experience writing a Banquet Event Order heavily preferred.
• Marriott CI/TY experience preferred, but not required.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Join us in the excitement of introducing the all-new Delta Hotels by Marriott Toledo, a gem tucked in the vibrant heart of Toledo, OH, right on the prestigious University of Toledo Medical Center campus. With 212 guest rooms and suites, our hotel promises an indulgent retreat for every visitor. We're not just about accommodation; we're about curating unforgettable experiences, be it for business travelers or those seeking leisurely respites. Set to dazzle in July 2024, our hotel will feature a chic restaurant and bar, sprawling banquet spaces spanning over 14,000 sq. ft., and all the beloved amenities you'd expect – from a state-of-the-art fitness center to a relaxing indoor pool, along with complimentary Wi-Fi and parking.

But what makes this opportunity truly thrilling is our quest for a dynamic individual to join our team in the role of a Group Sales Associate. If you're passionate about weaving connections, driving revenue, and crafting exceptional guest experiences, then this might just be the perfect fit for you.