Sales Manager

Kewadin Casinos; Sugar Island Township (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Kewadin Casinos is seeking a Sales Manager to lead convention group efforts and maximize occupancy and average room rates. You will prospect, solicit, negotiate contracts, and coordinate with departments to ensure flawless event execution.

Responsibilities include travel to trade shows, tracking bookings, generating quarterly reports, and ensuring accurate billing. A background in hospitality sales and strong communication are essential.

Qualifications

• Minimum of 1 year of sales experience required, 3 years preferred.
• Bachelor's degree in Business, Hospitality or Sales preferred.
• Must pass a criminal background check under NIGC rules.
• Strong communication and customer service skills are essential.

Responsibilities

• Solicits new business, responds to inquiries and creates proposals.
• Negotiates contracts, hotel rates, AV services, and other add-ons.
• Routes tasks from the meeting planner to the appropriate departments.
• Travels to trade shows to represent Kewadin and its offerings.
• Attends pre/post-convention meetings and manages billing readiness.
• Enters bookings into property management systems and tracks progress.
• Prepares and maintains quarterly sales reports.

Skills

Sales experience

Communication

Negotiation

Customer service

Leadership

Travel

Education

High School diploma or equivalent

Bachelor's degree in Business, Hospitality or Sales

Job description

The Sales Manager, under the direction of the VP of Marketing and Sales, reviews the sales strategy that will obtain maximum occupancy levels and highest average rate room rate. The position is responsible for all convention group business related to the market segments which they are assigned, with prospecting, solicitation and oversight of each group. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ESSENTIAL FUNCTIONS:

(includes, but is not limited to, the following)

• Solicits new business, responds and creates proposals.
• Negotiates contracts, hotel rates, Audio Visual services, and additional services.
• Routes and delegates functions from the meeting planner to the proper department, i.e. Audio Video Changes, Rooming Lists, Food Changes, Hotel Changes, etc.
• Travel to trade shows and represent Kewadin and its products and services.
• Attends and participates in pre and post-convention meetings, review accounts, and communicates to appropriate departments when accounts are ready for billing.
• Collects payment for events.
• Enters bookings into property management systems.
• Prepares, writes, and maintains quarterly sales reports.
• Verifies billing prior to settlement.

ADDITIONAL RESPONSIBILITIES:

(includes, but is not limited to, the following)

• Sets up and works slot tournaments.
• All other job-related duties as assigned.

Contacts

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers and outside vendors/service providers.

Physical Requirements

Position light with primarily sitting/lifting of maximum of 20 pounds. Physical factors include constant sitting, use of hearing, near/midrange/far vision, depth perception, color vision, typing; frequent standing, walking, use of field of vision; occasional carrying/lifting/pushing/pulling, stooping, kneeling, reaching, bending, manual handling and travel. Working conditions include occasional exposure to noise. Potential hazards include constant computer use.

Requirements

Education: High School diploma or equivalent required. Bachelor's Degree in Business, Hospitality or Sales related fields preferred.

Experience: Minimum of 1 year of sales experience required with 3 years preferred.

Certification/License: Will be required to have a criminal background investigation done under the rules of the National Indian Gaming Commission.

Knowledge, Skills and Abilities: Must have working knowledge and be able to use word processing and spreadsheet and database software. Knowledge of Hotel, Sales, and Catering software preferred. Knowledge of convention business is preferred. Knowledge of Hospitality business preferred Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email. Must have excellent public relation/customer service skills and be able to exhibit friendly and positive attitude and establish and maintain effective communication with co-workers, supervisors and guests. Must possess good leadership skills. Must be able to work under pressure and handle difficult situations. Must be able to travel to trade shows, conventions and other Kewadin Casino locations. Excellent analytical, problem solving, and decision-making skills required. Native American preferred.