Sales Manager

Ensemble; Pasadena, Northern (CA, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Salary + Incentives

Health, Dental, Vision

401(k) with company match

PTO & Holidays

Discounts on hotel stays

Professional development

Job summary

Ensemble seeks a driven Group Sales Manager to lead revenue generation, targeting new group business and cultivating corporate, association, and social group accounts to drive group room nights. You’ll coordinate with Events, Catering, and Rooms to ensure seamless execution and strong profitability.

You will manage RFPs and contracts, negotiate terms, and travel as needed for client meetings and industry events while maintaining a robust pipeline and achieving quarterly targets.

Qualifications

• Minimum 2–3 years of hotel sales experience with emphasis on proactive business development and outbound solicitation.
• Bachelor’s degree in hospitality management, business, marketing, or equivalent practical experience.
• Familiarity with major hotel sales, property management, and CRM systems (Envision, Opera, Colleague Advantage, Knowland, etc.)
• Flexible schedule including weekends and travel for client meetings and events.

Responsibilities

• Drive revenue growth by hunting for new group business through outbound prospecting and market outreach.
• Build and maintain a pipeline of corporate, association, and social group accounts; convert prospects to loyal clients.
• Manage RFPs and contracts, negotiate terms, and close sales while maximizing room rates and profitability.
• Coordinate booked groups with Events, Catering, and Rooms to ensure seamless execution and turnover.
• Support hotel operations as needed to maintain exceptional guest experiences from booking to departure.
• Monitor market trends and competitors to identify new sales leads and maintain a competitive edge.
• Meet or exceed quarterly group room revenue targets and outbound sales KPIs.

Skills

Group sales

Outbound prospecting

Relationship management

Negotiation

Education

Bachelor’s degree in hospitality management / Business / Marketing

Tools

Envision

Opera

Colleague Advantage

Knowland

Job description

Description

Position Overview

We are seeking a driven, results-oriented, and dynamic Group Sales Manager to lead our proactive revenue generation efforts. Drawing on best practices from leading hospitality brands, your primary focus will be hunting for new business, cultivating key corporate, association, and social group accounts, and driving group room nights. Beyond sales, as part of our versatile property team, you will also support various operational duties across the hotel as business demands require, ensuring an exceptional overall guest experience from booking to departure.

Key Responsibilities

• Proactive Sales & Outbound Prospecting: Drive revenue growth by aggressively hunting for new group business through cold calling, outbound networking, direct solicitation, site inspections, and targeted market outreach.
• Account Acquisition & Retention: Build and maintain a robust pipeline of corporate, sports, and social group accounts, turning prospects into long-term loyal clients.
• RFP & Contract Management: Efficiently manage incoming and outbound RFPs, formulate strategic proposals, negotiate contract terms and concessions, and close sales while maximizing room rates and profitability.
• Cross-Departmental Collaboration: Coordinate details of booked groups with internal departments (Events, Catering, and Rooms) to ensure seamless execution and accurate turnover.
• Property & Operational Support: Support overall hotel needs as required by business demands and fluctuations. This includes assisting with front desk operations, guest check-in/check-out, housekeeping coordination, kitchen or food and beverage support, and other property-wide tasks to maintain operational excellence and high service standards.
• Market Intelligence & Strategy: Track local market trends, competitor activity, and shifting industry demands to uncover new sales leads and maintain a competitive edge.
• Goal Achievement & Accountability: Consistently meet or exceed established quarterly group room revenue targets and outbound sales KPIs. Performance is regularly reviewed on a quarterly basis to ensure alignment with property goals and eligibility for performance-based incentives.

Qualifications & Skills

• Experience: Minimum of 2-3 years of proven hotel sales experience, with a strong emphasis on proactive business development, outbound solicitation, and relationship management.
• Education: Bachelor’s degree in hospitality management, Business Administration, Marketing, or equivalent practical work experience.
• Software Proficiency: Familiarity with major hotel sales, property management, and CRM systems (Envision, Opera, Colleague Advantage, Knowland, etc.)
• Schedule & Availability: Flexible schedule with the ability to work both weekdays and weekends as business needs, client site tours, and industry events require.
• Travel Readiness: Ability to travel periodically for client meetings, trade shows, networking events, and industry conferences.
• Physical Requirements: Ability to lift, carry, push, or pull up to 25 pounds (such as marketing collateral, promotional materials, or event displays) and stand/walk during site inspections or operational shifts as needed.
• Core Competencies: Exceptional communication, presentation, negotiation, and closing skills.
• Professional Disposition: Highly adaptable and resourceful, demonstrating a collaborative work ethic and a steadfast commitment to supporting both aggressive sales objectives and cross-functional property operations.

What We Offer

• Competitive base salary plus performance-based incentives/commission
• Comprehensive health, dental, and vision benefit packages
• 401(k) retirement plan with company match
• Paid time off (PTO) and paid holidays
• Exclusive hotels stay discounts and travel privileges across major global hospitality brand portfolios
• Professional development, ongoing training, and internal career growth opportunities