Sales Manager

Ballard Natural Gas Service; Lynnwood (WA); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

Total compensation up to $175k

Benefits package

401(k) with company match

PTO & paid holidays

Job summary

Ballard Natural Gas Service in Lynnwood, WA, is seeking an experienced Sales Manager to lead the residential service department and drive revenue growth. You will coach technicians, mentor the sales team, and foster a high-performance culture focused on customer satisfaction.

The role emphasizes hands-on leadership, ride-alongs, and developing standardized processes to improve ticket value, conversion rates, and overall performance while maintaining operational excellence.

Qualifications

• 5+ years of leadership or management experience in residential home services.
• Proven success driving revenue and developing high-performing sales teams.
• Outstanding sales coaching training.
• Experience leading ride-alongs and improving technician performance through hands-on development.

Responsibilities

• Lead the day-to-day operations of the residential service department.
• Develop, coach, and mentor technicians and sales team to improve performance and customer experience.
• Provide hands-on coaching, ride-alongs, and real-time feedback to drive the sales culture.
• Train technicians on presenting repair and replacement options with confidence and integrity.
• Drive revenue growth while maintaining exceptional customer satisfaction.
• Recruit, hire, and develop top-performing technicians.
• Implement and reinforce company processes, procedures, and best practices.
• Monitor KPIs like ticket average, conversion rate, and profitability.

Skills

Leadership

Sales coaching

Revenue growth

Customer experience

Team building

Communication

Tools

Service Titan

Job description

Location: 2027 196th St SW Suite A101, Lynnwood, WA 98036

Build the Team. Drive Revenue. Lead from the Front.

Ballard Natural Gas is looking for an experienced Sales Manager!

This role is ideal for someone who has successfully led high-performing residential home service teams, knows how to coach technicians to higher close rates, and understands that operational excellence begins with consistent leadership, accountability, and proven processes.

If you're passionate about developing people, driving revenue, and building winning cultures, we want to hear from you.

Compensation

• Up to $175,000 Total Compensation (Base + Performance Bonus)
• Competitive Benefits Package
• 401(k) with Company Match
• Paid Time Off & Paid Holidays

What You'll Do

• Lead the day-to-day operations of the residential service department.
• Develop, coach, and mentor technicians and sales team to consistently improve sales performance and customer experience.
• Become the driving force behind the company's sales culture by providing hands-on coaching, ride-alongs, and real-time feedback.
• Train technicians on presenting repair and replacement options with confidence and integrity.
• Drive revenue growth while maintaining exceptional customer satisfaction.
• Recruit, hire, and develop top-performing technicians.
• Ensure operational consistency by implementing and reinforcing company processes, procedures, and best practices.
• Monitor and improve key performance indicators, including average ticket, conversion rate, revenue, memberships, profitability, and customer satisfaction.
• Work closely with dispatch, customer service, and leadership to maximize efficiency and production.
• Foster a culture of accountability, teamwork, and continuous improvement.

What We're Looking For

• 5+ years of leadership or management experience in residential home services.
• Proven success driving revenue and developing high-performing sales teams.
• Outstanding sales coaching training.
• Experience leading ride-alongs and improving technician performance through hands-on development.
• Strong understanding of residential service operations and performance metrics.
• Experience recruiting, hiring, and retaining top talent.
• Excellent leadership, communication, and accountability skills.
• Service Titan experience is highly preferred.

You're the Right Fit If You...

• Love coaching people to become top producers.
• Thrive on growing revenue through leadership—not micromanagement.
• Build systems and processes that create consistency and accountability.
• Lead with energy, integrity, and a "winning team" mentality.
• Want to make a lasting impact with a growing, industry-leading company.

Ready to Lead the Best?