Sales Manager

La-Z-Boy; Lancaster (Lancaster County); On-site; USD 26,000 - 97,000; Full time

Job summary

Join a forward-thinking company as a Sales Manager, where you will lead a high-performing team to achieve sales targets and elevate customer experiences. This role is pivotal in driving growth, fostering a culture of excellence, and ensuring the store reflects the brand's values. With uncapped commission potential and a commitment to employee well-being, you'll thrive in an inclusive environment that values your contributions. If you're passionate about sales and customer service, this opportunity offers a rewarding career path with significant earning potential and excellent benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401k with match

Tuition Reimbursement

Paid Training

Employee Assistance Program

Employee Rewards Program

Referral Bonuses

Qualifications

• 1-3 years experience in retail sales with a focus on achieving sales goals.
• Strong communication and team management skills are essential.

Responsibilities

• Drive sales growth and mentor the sales team to enhance performance.
• Ensure exceptional customer service and promote a positive work environment.

Skills

Interpersonal Communication

Analytical Abilities

Team Management

Customer Service

Goal Orientation

Education

High School or GED Equivalent

Tools

Microsoft Office 365

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personal and store sales initiatives to achieve revenue targets, while consistently upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand’s core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism.

Training Pay: $20 per hour for 3-4 weeks (no commission)
Average Earning Potential After Training: $70,000 - $97,000 (inclusive of base, commission and bonus)

We are looking for a Sales Manager to join our team!

At La-Z-Boy, we are committed to improving our customers’ lives by helping them transform their houses into homes. Sales Managers at La-Z-Boy Furniture are paid hourly plus commission on written sales with NO COMMISSION CAP. Our average retail Sales Managers earn over $70,000/year with top performers earning over $97,000. As a La-Z-Boy employee, you will also enjoy excellent benefits including:

• Health Insurance through Blue Cross/Blue Shield
• Dental and Vision Insurance
• Paid Vacation
• 401k with match
• Tuition Reimbursement
• Paid Training

Employee Assistance program (EAP):

• At La-Z-Boy our employees’ well-being is a top priority!
• You will have access to talk confidentially with a licensed therapist (with topics such as: anxiety, depression, stress, grief, and relationships)
• Access FREE and DISCOUNTED resources for mental health, financial planning, legal advice, and caregiving referrals
• Access to FREE online education resources
• FREE online will documentation preparation
• Help with better health care choices, like claims, billing, fee negotiation, and RNs who can explain diagnoses and treatments.

Employee Rewards:

• BRAVO POINTS – save up points rewarded by managers to spend on almost anything! From merchandise such as home supplies, electronics, apparel, event tickets, travel, mastery classes and more NAME BRAND ITEMS!
• REWARDS FOR TOP SELLERS
• Employee Referral! Get rewarded for staffing at La-Z-Boy!

KEY RESPONSIBILITIES (other duties as assigned):

Process:

• Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
• Promote In-home design program.
• Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.

People:

• Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
• Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
• Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.

Brand Advocacy:

• Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.
• Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.
• Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.

Operations:

• Resolve customer concerns and other issues that may interfere with efficient sales operations.
• Support planning and executing sales promotion and events.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

SCOPE & IMPACT:

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.

MINIMUM REQUIREMENTS:

• Education: High School or GED Equivalent
• Experience: 1-3 years in a business unit with a retail sales emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.

PREFERRED REQUIREMENTS:

• Experience managing in a retail environment with a strong focus on sales.
• Strong business acumen.
• Advanced interpersonal skills, communication skills & experience in building effective relationships.

SUPERVISORY RESPONSIBILITIES: none

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available.

Pay:

Training Pay: $20 per hour for 3-4 weeks.
Average Post-Training Pay: $26,000 annual salary, paid bi-weekly, plus uncapped commission.

• 1%-6% based on performance, plus monthly bonuses.
• If you are selling 100% of your goal per month, with 30% Design Sales, your average income annually will be around $80,000.

The Total Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay.

Weekly Hours: 40

Work Shift:

Benefits for employees in the US:

Benefit offerings to employee and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: Benefits Guide for US Employees

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.