Sales Manager

Village Plumbing; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Village Plumbing in Houston, TX seeks a Sales Manager to drive technician sales through regular training, mentoring, and ride-alongs. You will work with the Director of Operations to set and hit sales goals, coach technicians, and ensure follow-through on invoicing and financing.

The role emphasizes coaching, cross-department collaboration, and ongoing analysis of sales metrics to improve processes and outcomes. A valid driver’s license and residential sales experience are beneficial.

Qualifications

• Develop a proven track record in sales.
• Inspire and lead others to attain company goals.
• Be highly organized with exceptional follow-through.
• Communicate clearly, both verbally and in writing.
• Strong decision-making and presentation skills are a plus.
• Build trust and demonstrate empathy with customers and team.

Responsibilities

• Work closely with Director of Operations to achieve sales goals.
• Coach, motivate and train technicians and sales team to exceed team goals.
• Debrief sales appointments with technicians.
• Communicate and align with other departments and functions.
• Weekly coaching based on sales reports.
• Excellent follow through on pending sales, invoicing, and financing.
• Mentor and develop technicians including sales processes and upselling.
• Monitor and track sales performance metrics and revise processes accordingly.
• Analyze sales incentive programs.
• Promote cross-selling across departments.
• Evaluate competitors and market trends for leadership review.
• Conduct regular ride-alongs with Technicians and Sales teams to coach tactics.

Skills

Sales leadership

Coaching & mentoring

Communication (verbal & written)

Organizational skills

Decision making

Public speaking

Empathy

Residential sales experience

Driver's license

MS Office proficiency

Excel proficiency

ServiceTitan experience

Tools

MS Office

Excel

ServiceTitan

Job description

Description

The role of the Sales Manager is to drive technician sales through regular sales training, mentoring and riding with technicians to identify areas for improvement individually.

RESPONSIBILITIES:

• Work closely with Director of Operations to achieve sales goals
• Coach, motivate and train technicians and sales team to exceed team goals
• Debrief sales appointments with technicians
• Communicate and align with the other departments and functions.
• Weekly coaching based on sales reports.
• Excellent follow through on pending sales, invoicing, and financing.
• Mentor and develop Technicians including sales processes, upselling techniques and effective customer follow-up to achieve appropriate sales metrics.
• Monitor and track sales performance metrics. Develop new and/or revised sales process according to these measurements.
• Analyze sales incentive programs.
• Promote cross-selling across departments.
• Evaluate competitors for offerings, analyze market share and trends, which is shared for leadership evaluation.
• Conduct regular ride along with Technicians and Sales teams to coach appropriate sales tactics.

Requirements

COMPETENCIES FOR SUCCESS:

• Develop a proven track record in sales.
• Ability to inspire and lead others to attain company goals.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Quick, sound decision-making abilities.Good presentation and public speaking skills is a plus.
• Ability to build trust and demonstrate empathy.
• Excel in a fast-paced, goal-driven environment.
• Previous experience leading technicians in a residential Sales environment
• Valid Driver’s license with a good driving record.
• Service Titan experience a plus.
• Strong computer skills in MS Office with a solid understanding of Excel