Sales Manager

LawTrio LLC; Gastonia (NC); On-site; USD 64,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Paid parental leave

Job summary

LawTrio LLC in Gastonia, NC is seeking a Legal Intake & Sales Manager to lead intake operations and drive consultations from warm leads. The role combines hands-on phone sales with team leadership responsibilities in a full-time, on-site setting.

You will manage intake processes, coach staff, and report to the VP of Operations while ensuring high-quality client service and optimized scheduling. Experience in legal intake and CRM usage is preferred.

Qualifications

• Experience in sales leadership or management, ideally in professional services.
• Strong phone-based sales skills and appointment setting.
• Proven ability to coach a team and drive results.
• Excellent listening and empathetic communication with clients.

Responsibilities

• Phone sales and consultation booking from warm inbound leads; build rapport and qualify opportunities.
• Lead daily intake and scheduling, ensuring CRM accuracy and timely follow-up.
• Coach intake staff, set priorities, and monitor performance with leadership to VP of Operations.
• Maintain ownership of leads and follow-up, optimise response times and bookings.
• Oversee onboarding and development of intake staff and reporting of results.

Job description

Legal Intake & Sales Manager — Working Manager

LawTrio LLC | Gastonia, NC | Full-time, on-site
$64,000 annual base salary plus performance-based bonus opportunities

ALL LEADS PROVIDED. NO COLD CALLING. NO DOOR KNOCKING.

LawTrio LLC is seeking a sales leader to support the broader legal community through prospective client intake, consultation scheduling, and team leadership. We’re looking for someone who enjoys working the phones, building relationships, and leading through personal example.

You will work with warm inbound leads from people who have already expressed interest in legal services. Your focus will be responding to inquiries, following up with prospective clients, and turning qualified opportunities into booked consultations.

What you’ll do

Phone sales and consultation booking — approximately 70%

• Answer inbound calls and follow up with company-provided warm leads.
• Build rapport, understand prospective clients’ needs, and determine whether inquiries meet established qualification requirements.
• Explain the consultation process, communicate its value, address questions, and book paid consultations.
• Maintain consistent follow-up with prospects who have not yet scheduled.
• Complete required intake, conflict-check, payment, and scheduling steps accurately.
• Keep Salesforce records current and meet individual consultation-booking expectations.

Team leadership and management — approximately 30%

• Set daily priorities, coordinate phone coverage, and maintain clear ownership of leads and follow-up.
• Review calls and provide practical coaching that improves conversations and results.
• Monitor response times, consultation bookings, attendance, and CRM accuracy.
• Address missed opportunities and performance concerns promptly.
• Support onboarding and ongoing development of intake staff.
• Report team results and improvement priorities to the VP of Operations.

What we’re looking for

• At least three years of experience in sales management, legal intake management, customer success management, or a comparable leadership role.
• Demonstrated success in phone-based sales, appointment setting, or legal intake.
• A manager who is comfortable spending most of the workday taking calls and booking consultations.
• Experience coaching employees and holding a team accountable for results.
• Strong listening skills, consistent follow-through, and the ability to communicate with empathy during sensitive conversations.
• Confidence using CRM systems, phone platforms, and performance reports. Salesforce experience is preferred.
• Legal intake experience, particularly with paid consultations, is a plus.

Compensation and benefits

• $64,000 annual base salary plus performance-based bonus opportunities.
• Health, dental, and vision insurance.
• 401(k) with a company match of up to 4%
• Paid time off and paid holidays.
• Paid parental leave benefits based on eligibility and length of service.
• Employee discount programs.

Why this opportunity

You’ll have company-provided warm leads, an established intake process, and the opportunity to influence both your own results and the performance of your team. This role is a strong fit for someone who wants leadership responsibility while remaining actively involved in daily sales.