Sales Manager

Service Corporation International; Fort Wayne (IN); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Savings Plan

Employee Assistance Program

Job summary

Service Corporation International in Fort Wayne, IN, is seeking an experienced Sales Manager to lead a team of Sales Counselors. This role focuses on achieving location quotas, coaching staff, ensuring compliance, and delivering excellent customer service throughout the sales and aftercare process.

The position requires 3–5 years of sales management experience, a valid driver’s license, and applicable licenses. The company offers industry benefits and a stable, supportive work environment.

Qualifications

• Education: High school or equivalent; Bachelor’s degree preferred.
• Experience: Sales management experience of 3–5 years required; sales counselor and supervisory experience preferred.
• Licenses: Valid state driver’s license; insurance license as required by state law.

Responsibilities

• Staff Management and Leadership; Meet and exceed location sales quotas.
• Ensure Sales Counselors follow training manuals and company policies.
• Provide ongoing sales instruction to meet customers’ needs.
• Manage Sales Counselors as primary reference for aftercare, prospecting, product knowledge, deals, and service delivery.
• Develop marketing programs tailored to community demographics and competition.
• Plan and participate in community events to develop prospects and awareness.
• Review contracts for compliance with HMIS, laws, and regulations; approve discounts.

Skills

Sales management

Coaching

CRM knowledge

Education

High school or equivalent

Bachelor’s degree preferred

Tools

Windows OS

MS Office

CRM systems

Job description

Our associates celebrate lives. We celebrate our associates. Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

• Staff Management and Leadership
• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
• Market Share
• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location
• Expense Management
• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls
• Operations Support
• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
• Compliance
• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

• Education High school or equivalent Bachelor’s degree preferred
• Experience Sales Management experience of 3-5 years required Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus
• Licenses Valid state/province driver’s license with good driving record Insurance license as required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities Working knowledge of Windows-based PC environment and MS office applications Knowledge of Customer Relationship Management systems a plus Ability to maintain confidentiality Ability to work beyond standard business hours when necessary to service customers Ability to set goals for employees that are challenging but achievable

Compensation

Compensation: $89,800 to $149,500 earnings potential

Benefits

• Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

SCI Postal Code: 46804 Category (Portal Searching): Sales Job Location: US-IN - Fort Wayne

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.