Sales Manager

Mortgage Solutions Financial; Colorado Springs (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Retirement Plan

Job summary

Mortgage Solutions Financial is seeking a Sales Manager in Colorado Springs to lead the Retail production team in achieving production goals. The ideal candidate will manage the retail pipeline from loan submission to funding and ensure timely loan closing and customer satisfaction. Responsibilities include overseeing daily pipeline reporting and working closely with department managers to resolve loan level issues. This role offers a salary plus variable commission based on business goals and a comprehensive benefits package.

Qualifications

• Strong leadership skills to manage the Retail production team.
• Experience in the mortgage industry or loan processing is preferred.
• Ability to analyze and improve processes effectively.

Responsibilities

• Lead and direct the Retail production team to meet production goals.
• Oversee and manage the retail active pipeline from loan submission to funding.
• Manage timelines and loan cycle times to exceed customer expectations.

Skills

Leadership

Pipeline Management

Problem Solving

Customer Satisfaction

Process Improvement

Job description

Position: Sales Manager

Department: Branch Specific

Reports To: Branch or Remote

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Remote: Yes / No

Exempt: No

Compensation & Benefits: $40,000 – $60,000 dependent on location and experience. Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial ("MSF") offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability, and Supplemental insurance. Eligible employees may also participate in a company retirement plan.

Role Overview

The primary responsibility of the Sales Manager is to lead and direct the Retail production team, including sales and processing, to meet or exceed production goals for both volume and quality. The role involves strategic planning, people management, selling, leveraging technology, and improving processes. The Retail Sales Manager is responsible for training and retention of production staff. The role is compensated with a salary plus a variable commission tied to the attainment of business goals.

Essential Duties

• Directly oversee and manage the retail active pipeline from loan submission to processing through loan funding.
• Responsible for daily pipeline reporting from the retail branch level up through Senior Management.
• Work closely with other key department managers such as the Retail Underwriting Manager and Closing Manager to solve loan level problems and ensure timely loan closing and customer satisfaction (both internal and external customers).
• Manage timelines and loan cycle times to ensure loans are not stagnant in any one stage beyond established timelines.
• Manage escalations, to include third party vendors for underwriting and appraisals.
• Manage “rush” requests in underwriting and closing.
• Escalate price concessions, rate lock extensions beyond policy, appraisal invoicing outside of policy and exceptions to underwriting guidelines to the Vice President of Retail Lending.