Sales Manager

Northland Communications Company; City of Syracuse (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Northland Communications seeks a Sales Manager in Syracuse to lead the Revenue & Sales team, drive pipeline, and deliver revenue growth through coaching and execution. This role reports to the Director of Revenue and guides Account Executives toward productive performance.

You will forecast, manage qualifications, coordinate cross-functionally with marketing and customer success, and develop talent to scale Northland’s sales capabilities in a fast-paced telecom environment.

Qualifications

• Associate Degree is required.
• 5+ years of B2B sales experience.
• 3+ years of leadership experience managing a team of sales professionals.
• Ability to coach, develop, and manage sales professionals.
• Build and maintain trust-based relationships.
• Utilize CRM platforms and sales methodologies to drive execution.
• Communicate and collaborate effectively across multiple audiences.
• Manage multiple priorities while focusing on revenue growth.

Responsibilities

• Lead and develop the AE team to meet revenue goals.
• Coach, evaluate, and manage performance across reps.
• Forecast and manage pipeline and opportunity reviews.
• Collaborate with Marketing, Revenue Ops, and CS to drive growth.
• Ensure disciplined qualification and effective deal strategy.
• Support recruitment and onboarding of new Account Executives.

Skills

People leadership

Coaching

Forecasting

CRM proficiency

Communication

Relationship building

Education

Associate Degree

Tools

Power BI

Excel

PowerPoint

Teams

CRM platforms

Job description

Sales Manager

DEPARTMENT: Revenue > Sales

REPORTS TO: Director of Revenue

DIRECT REPORTS: Account Executives, Senior Account Executives, Strategic Account Executives

STATUS: Full-time, Exempt

SALARY RANGE: $85,000 - $110,000 + Uncapped Commission (OTE of $135k - $165k)

ROLE OVERVIEW

The Sales Manager is a people and team leadership role that owns the performance and development of Northland's sales team. The Sales Manager is accountable for building a team of confident, disciplined, self-directed sellers who generate their own pipeline, qualify it well, and close it consistently. This role drives revenue objectives through effective pipeline management, forecasting, sales execution, and ongoing capability development. The role leads Account Executives through coaching, accountability, and performance management while ensuring sales processes, priorities, and resources support consistent revenue growth and customer acquisition. The Sales Manager contributes to the continued growth and scalability of the Revenue organization through cross-functional collaboration and continuous improvement.

ROLE CAPABILITIES

People Development

• Fosters a motivated, accountable culture of growth that encourages sustained performance.
• Adapts coaching and feedback approaches during 1on1 conversations to drive individual growth.
• Assesses team member capability strengths and gaps, and creates appropriate development opportunities & plans.
• Partners with the Learning & Development team in the design, facilitation, and reinforcement of training & learning initiatives including onboarding.
• Owns each Account Executive's progress through Northland's AE ramp and is accountable for new hires reaching productivity on schedule.
• Addresses performance concerns through timely feedback, documentation, and corrective action.
• Owns the recruiting and selection of Account Executives in partnership with Northland’s People team.
• Delegates meaningful responsibility based on demonstrated capability.

Sales Performance & Forecasting

• Owns the success of AE team performance against revenue goals.
• Evaluates performance data to identify what is affecting results and translates findings into clear priorities and coaching actions for each rep.
• Leads the team forecasting process by evaluating opportunity evidence, identifying forecast risk, and directing corrective action.
• Guides opportunity reviews using the evidence required by Northland's qualification methodology, and challenges opportunity advancement when stage criteria have not been met.
• Coaches deal strategy on complex and multi-product opportunities.
• Recommends territory and account allocation changes based on coverage needs.
• Communicates performance and forecast risk to Revenue leadership early.

Pipeline Creation & Market Expansion

• Reinforces consistent prospecting expectations across direct outreach, COI/referral partner introductions, and customer referrals in line with the Northland Prospecting Pyramid.
• Maintains pipeline coverage sufficient to support team revenue goals and evaluates pipeline health through opportunity quality and stage distribution.
• Strengthens Northland’s market presence through prospect meetings and ride-alongs with Account Executives, COI partner development, and participation in networking and industry events.

Sales Enablement

• Drives sales processes that translate Revenue direction into consistent Account Executive execution.
• Improves sales workflows when recurring barriers interfere with opportunity progress.
• Maintains sales resources that help Account Executives apply approved selling practices.
• Partners with Revenue Operations and enablement partners to address gaps in sales resources.
• Partners with marketing to strengthen target account strategy within Northland's ICP and priority verticals.
• Partners with Customer Success leadership on the AE-to-CSM handoff and expansion opportunities within new accounts.
• Evaluates process adherence using reliable sales activity and opportunity data.

MINIMUM JOB QUALIFICATIONS

• Associate Degree required
• 5+ years of B2B sales experience
• 3+ years of leadership experience managing a team of sales professionals
• Demonstrated ability to:
• Coach, develop, and manage sales professionals through performance improvement and career development.
• Build and maintain trust-based relationships
• Conduct pipeline reviews, forecast reviews, territory planning, and revenue performance analysis.
• Utilize CRM platforms and sales methodologies to drive consistent sales execution and opportunity management.
• Communicate and collaborate effectively across multiple audiences
• Manage multiple priorities while maintaining focus on revenue growth and customer outcomes.
• Valid driver's license or ability access transportation
• Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount
• Experience using Microsoft 365 applications including Excel, Power BI, Teams, and PowerPoint.

PREFERRED QUALIFICATIONS

• Experience in telecom, UCaaS, SaaS, technology, or related communications-industry
• Experience with EOS methodology
• Demonstrated knowledge of MEDDIC qualification, multi-product solution selling.
• Experience using AI-enabled sales tools, forecasting platforms, or advanced revenue analytics.

Northland Communications is an equal opportunity employer and applicants are considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation or any other legally protected status.