Sales Manager

Marriott Chicago O'Hare; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short Term Disability

Long-Term Disability

Vision Insurance

Critical Illness Insurance

Accidental Death & Dismemberment (AD&D

401(k) with company match

Paid Time Off (PTO)

Room Discounts

Job summary

Marriott Chicago O'Hare is seeking a Sales Manager to join our team, overseeing group sales and event spaces for small to mid-sized groups. The role focuses on driving revenue, guiding clients through planning, and collaborating with departments to ensure successful events.

The ideal candidate brings 3+ years in hotel sales management, familiarity with Marriott systems, and a proactive, consultative sales approach to maximize profitability and guest satisfaction.

Qualifications

• At least 3 years progressive experience in hotel sales management.
• Strong communication and customer service skills are essential.
• Familiarity with Marriott systems (CI/TY, MARSHA) and sales tools preferred.

Responsibilities

• Lead the sales process for assigned groups and guide clients through event planning.
• Create strategies to maximize revenue, including upsell and cross-sell opportunities.
• Solicit and secure business through a proactive, consultative sales approach.
• Collaborate with vendors and departments to service events and meet profitability guidelines.
• Build and maintain relationships with key hotel personnel to enhance business.

Skills

Communication

Multitasking

Time management

Customer service

Tools

CI/TY

MARSHA

CVENT

Knowland

TravelClick

Job description

Job Description:

The Chicago Marriott O’Hare is looking for a Sales Manager to join our team! Previous Hotel Sales Manager experience strongly preferred.

Overview:

The Sales Manager will be responsible for managing group room blocks and meeting space for small to mid-sized assigned groups while supporting the team to achieve the overall success of the operations.

Responsibilities:

• Complete the lead the sales process for assigned groups and effectively guide customers through their event experiences.
• Maximize revenue opportunity for assigned customers by creating effec tive strategies for event revenue growth, including upsell and cross sell opportunities.
• Drive results by soliciting and securing business through a proactive, consultative sales approach.
• Identify solutions that meet customer goals and objectives, and utilize all available tools to ensure maximum event and revenue capture from assigned customer base.
• Thoroughly research and understand customer history and previous experiences.
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
• Coordinate and conduct site visits, attend pre-conference planning meetings, and other planning meetings, as necessary to support the customer event experience.
• Effectively collaborate with vendors and other departments to capture and service events.
• Cultivate and maintain relationship with key hotel personnel to enhance the overall business relationship with the hotel.
• Identifies operational challenges associated with the group and determines how to best work with the team and customer to solve any challenges and/or develop alternative solutions.
• Support company initiatives, business strategies and core values.
• Strategic thinker, problem solver, multi-tasker, and an excellent communicator, both verbal and written.
• Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
• Re Solicit feedback from the operations team to identify areas for improvement as needed to enhance the event experience.
• Responds in a quick, timely, friendly, professional manner.
• Reports to the Director of Sales & Marketing.
• Performs other duties as requested by management.

Qualifications:

• At least 3 years progressive experience in hotel sales management.
• Marriott Hotels systems training such as CI/TY, MARSHA preferred.
• Proficient computer software skills, preferably Word, Excel, PPT, Adobe, Google and Outlook.
• Knowledge of CVENT, Knowland and TravelClick applications a plus
• Proven record of achieving goals and objectives.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Availability:

• Must be available to work days, evenings, and weekends as needed.

Benefits:

• We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term.
• Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms
  and hotel discounts.

The Marriott Chicago O'Hare is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.