Event Manager

Pyramid Global Hospitality; Auburndale (MA); On-site; USD 70,000 - 75,000; Full time

Job summary

Boston Marriott Newton, a premier property within Pyramid Global Hospitality, is seeking an Event Manager to represent the company to clients and supervise planning for group catering and events. You will coordinate with Sales and hotel departments to ensure high-quality service before, during, and after events.

Join our team to drive seamless execution, identify revenue opportunities through upselling, and maintain exceptional guest satisfaction in a fast-paced, high-volume environment.

Qualifications

• Education plus schooling in hotel/restaurant management or related major.
• Two or more years of related experience in a high volume environment.
• Familiarity with hospitality industry practices and Marriott Systems preferred.

Responsibilities

• Prepare group catering and events; complete BEO, room setup specs, F&B, AV, program details, deposits, billing, and payments per policies.
• Coordinate with Sales, hotel departments and customers to ensure consistent, high-level service throughout pre-event, event and post-event phases.
• Ensure seamless turnover from sales to service and back to sales.
• Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.
• Provide customer service; assess needs, meet quality standards, and evaluate customer satisfaction.
• Be adaptable and able to adjust to major changes in tasks or environment.
• Maintain strong customer focus to develop and sustain relationships; address customer needs.
• Report maintenance issues to Engineering and manage inventory as assigned.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.

Education

Hotel/Restaurant management education or coursework

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to Boston Marriott Newton, a premier property within the Pyramid Global Hospitality portfolio. Located along the scenic banks of the Charles River in Newton, Massachusetts, our hotel features 430 well-appointed guest rooms and an expansive 34,090 sq ft of versatile meeting space, offering a dynamic work environment that combines comfort with functionality. At Boston Marriott Newton, we are dedicated to providing exceptional service and fostering a supportive work culture that prioritizes growth and development. Our team members have the opportunity to thrive in a collaborative atmosphere, working alongside professionals who share a commitment to excellence. We offer a variety of roles across departments such as guest services, food and beverage, housekeeping, sales and marketing, and more. Joining our team means becoming part of a community that values teamwork, professionalism, and a passion for delivering outstanding experiences. With comprehensive training programs and a focus on personal development, we equip our employees with the tools they need to succeed.

What You Will Have An Opportunity To Do

The Event Manager is responsible for representing the company to customers and supervises the coordination and planning for assigned group catering and events.

• Perform and supervise preparation for group catering and events including completion of Banquet Event Order (BEO), meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures.
• Prepare all event documentation and coordinate with Sales, hotel departments and customer to ensure consistent, high-level service throughout the pre-event, event and post-event phases of hotel events.
• Ensure seamless turnover from sales to service and then back to sales.
• Recognize opportunities to maximize revenue by up‑selling and offering enhancements to create outstanding events.
• Has knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skilled originality and has the ability to come up with unusual or clever ideas about products, services or situations or to develop creative ways to solve a problem.
• Practices being adaptable and have the ability to effectively adjust to major changes in work tasks or the work environment.
• Possess a strong customer focus to develop and sustain productive customer relationships; actively seeks information to understand and address customer needs.
• Ensure maintenance problems are promptly reported to Engineering through proper channels.
• Order supplies and maintain accurate inventory as assigned.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.

What are we looking for?

Education plus schooling in hotel/restaurant management or related major. Two or more years of related experience in a high volume environment. Familiarity with hospitality industry practices and Marriott Systems preferred.

Compensation

$70,000

$75,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.