Sales Manager

Pyramid Global Hospitality; Brookline (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

The Arcadian Hotel Brookline, part of the Pyramid Global Hospitality portfolio, seeks a seasoned Sales Manager to drive group business and revenue for the Brookline area. You will actively solicit accounts, set meetings, and lead direct sales while maintaining client relationships and ensuring top-tier service.

Ideal candidates bring 5+ years in hotel sales, strong analytical skills, and a proven track record of achieving revenue goals. Flexibility for weekends and events is required.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5+ years’ experience as a Sales Manager in a hotel/resort environment.
• Salesforce (Delphi) experience preferred.
• Excellent verbal and written communication with customers and team.
• Strong analytical skills to identify revenue opportunities.
• Ability to work independently and cross-functionally to achieve goals.
• Willingness to work weekends, nights and holidays for events.

Responsibilities

• Make personal visits to target companies and associations in the market.
• Book meetings, conferences, and social guests from assigned areas.
• Dedicate majority of time to direct telephone sales.
• Rework old accounts and solicit new ones.
• Respond to correspondence and set follow-ups.
• Set up site inspections and follow through.
• Attend trade shows and industry events.
• Maintain relationships with corporate and association planners.
• Develop new accounts and stay current on industry trends.
• Meet sales goals as directed by leadership.

Skills

Sales management

Salesforce

Verbal communication

Written communication

Analytical skills

Cross-functional

Weekend availability

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Delphi

Job description

Welcome to The Arcadian Hotel Brookline, a distinctive property in the Pyramid Global Hospitality portfolio, located just minutes from downtown Boston. Featuring 264 guest rooms and 5,500 sq ft of meeting space, this newly renovated hotel offers a modern and comfortable work environment in one of the area's most charming and historic neighborhoods.

At The Arcadian, we pride ourselves on creating a welcoming atmosphere rooted in community, creativity, and connection. As a member of our team, you'll have the opportunity to work in a dynamic and supportive environment, surrounded by the character of Brookline and its mix of local shops, restaurants, and cultural landmarks.

We offer a variety of opportunities across departments, including guest services, food and beverage, housekeeping, sales, and more. Whether you're starting your career or looking to grow within the industry, you'll find a team that values collaboration, professionalism, and a passion for service.

If you're ready to build your career in a welcoming and engaging environment, we invite you to explore opportunities at The Arcadian Hotel Brookline.

What you will have an opportunity to do:

We are looking for a highly motivated and analytical individual with experience in driving sales revenues for hotels or resorts to join our team as Sales Manager. This role is a key position that will be responsible proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market. Actively up-sells to maximize revenue opportunities. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to continue to grow the account.

The successful candidate will have a proven track record of achieving sales goals, be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.

Your Role:

• Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area.
• Book meetings, conferences, and social guests from assigned areas.
• Dedicate majority of time to direct telephone sales.
• Rework and maintain old account files and solicit new accounts.
• Respond to all correspondence from assigned areas and trace dates for reworking and follow up.
• Set-up site inspections and follow through.
• Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association.
• Maintain a constant contact with Corporate and Association meeting planners; maintain membership and contacts in hotel industry associations.
• Maintain a working relationship with departments interacting with convention groups.
• Develop new accounts
• Stay abreast of industry trends and make recommendations of changes, which would affect operations.
• Maintain accurate forecast and recap information.
• Set-up and conduct site inspections for entire property.
• Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis.

What are we looking for?

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience as a Sales Manager in a hotel/resort environment
• SalesForce (Delphi) experience preferred
• Ability to effectively communicate verbally and in written form with the public as well as other team members.
• Essential statistical and analytical skills required to identify revenue opportunities and shortfalls.
• Ability to work both independently and cross-functionally to achieve goals.
• Ability to thrive in a multi-tasked and fast-paced environment.
• Someone with the availability to work when the events are happening, i.e. weekends, nights and holidays

Compensation:

$75000

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$85000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.