Sales Learning & Development Trainer — Onsite in Miami

Royal Caribbean Cruises Ltd

Miami (FL)

On-site

USD 65,000 - 90,000

Full time

2 days ago

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Job summary

Royal Caribbean Group in Miami is seeking an Analyst, Learning & Development to support training initiatives for the sales team and travel advisors across North America. The role focuses on creating engaging training content and ensuring smooth delivery onsite.

The ideal candidate will have a Bachelor's degree and at least 3 years of training experience, with strong facilitation, communication and project management skills. Some travel is required; applicants should be organized and tech-savvy.

Qualifications

Bachelor’s degree in training, organizational development or HR.
Minimum of 3 years of experience in a related training field or administrative role.
Experience in the travel industry is preferred.
25% travel - Position is Miami- based. Travel pertains to ship or industry events, seminars at sea, territory assistance with Strategic Account Managers, etc.
Excellent verbal and written communication skills
Excellent facilitation and presentation skills in front of small and large audiences
Creative thinking skills and ability to provide new ideas and opportunities for training initiatives.
Proficiency in Microsoft Office applications, including Excel, with strong skillset in PowerPoint
Solid organization and project management skills, with the ability to multi-task
Basic knowledge of adult learning principles
The ability to work successfully as a team and independently
Computer knowledge and usage skills, with the aptitude to learn new technology
Skilled in attention to detail and time management to manage several projects at one time
Ability to prioritize projects based on the needs of the business and requests from leadership
Ability to work with Senior Leadership with professionalism and proficiency

Responsibilities

Serve as the primary training partner for assigned sales regions, building strong relationships with sales leadership and field sales team members to identify needs and deliver timely, customized learning solutions that support business priorities and strengthen sales readiness.
Design, develop, and facilitate engaging instructor-led, virtual, and blended learning experiences for internal sales teams and travel partners, applying adult learning principles and adapting content for audiences of varying experience levels.
Translate product launches, deployment updates, promotions, technology changes, policies, and go-to-market priorities into clear, accurate, and actionable training content that equips learners to confidently communicate and sell the Royal Caribbean brand.
Create and maintain polished, brand-aligned sales enablement resources, including facilitator guides, presentations, job aids, webinars, digital learning content, and interactive learning activities; ensure materials remain current, accessible, and aligned across training platforms and content libraries.
Lead assigned learning programs from strategy through execution, including project planning, stakeholder coordination, content development, scheduling, live delivery, learner communications, and post-program evaluation.
Support the ongoing management and continuous improvement of Royal Caribbean University and other learning platforms by reviewing content, monitoring learner engagement, identifying curriculum gaps, and recommending enhancements to the learning experience.
Own or support end-to-end onboarding for new sales team members by coordinating schedules across departments, facilitating core training sessions, maintaining onboarding resources, serving as a primary point of contact, and helping new hires transition successfully into their roles.
Plan and execute trade-facing webcasts, regional training sessions, conferences, Seminars at Sea, ship tours, and other live learning experiences, including development of creative concepts, speaker coordination, presentation materials, facilitation, and event follow-up.
Partner cross-functionally with Sales, Marketing, Go-to-Market, Revenue Management, Hotel Operations, Sales Automation, and other subject matter experts to validate content, align learning solutions to business objectives, and ensure consistent messaging.
Track and analyze participation, engagement, learner feedback, and other program metrics; prepare reports and translate insights into recommendations that improve content, delivery, learner outcomes, and program effectiveness.
Manage assigned program operations, vendor relationships, invoices, budgets, rewards, or other administrative processes with accuracy, fiscal responsibility, and adherence to company policies.
Maintain current knowledge of Royal Caribbean products, destinations, systems, sales tools, and industry trends through ongoing research, ship and field experiences, stakeholder engagement, and professional development.
Identify opportunities to streamline processes, introduce new learning technologies, and create scalable solutions that improve efficiency, consistency, and learner engagement across training programs.
Perform other job-related duties as assigned to support the ongoing success of the Royal Sales Training Team. This job description does not state or imply that these are the only duties to be performed by the employee in this position.