Sales Lead / Key Holder

OUTSIDE-IN; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

Sales incentives

Employee discounts

Health benefits

Paid time off

Career growth

Job summary

Outside-In in NYC's flagship luxury boutique seeks a polished Sales Lead to elevate the client experience, mentor the team, and drive boutique performance. You will partner with the Sales Manager to maintain exceptional hospitality standards, manage daily operations, and foster a refined, welcoming environment.

Ideal candidates bring 2+ years in luxury retail leadership, passion for beauty and wellness, strong communication, and a hands-on selling style.

Qualifications

• 2+ years of leadership or supervisory experience in luxury retail, beauty, wellness, hospitality, or premium lifestyle environments.
• Passion for luxury service, beauty, fragrance, skincare, and client experience.
• Strong interpersonal, communication, and organizational skills.
• Proven ability to support sales performance and team development.
• Strong attention to detail and operational execution.
• Weekend availability is required, including support during key retail periods, activations, and special events.
• Flexible availability including evenings and holidays.

Responsibilities

• Deliver elevated, personalized service that reflects the brand’s luxury hospitality standards
• Build meaningful relationships with clients through thoughtful clienteling and follow-up communication
• Support a welcoming, immersive boutique environment focused on discovery, ritual, and sensory experience
• Anticipate client needs while providing tailored product recommendations and service
• Resolve client concerns professionally, thoughtfully, and with discretion
• Lead by example through active selling, floor presence, and elevated customer engagement
• Help foster a collaborative, positive, and service-oriented team culture
• Assist with onboarding, training, and performance coaching of team members
• Serve as Manager on Duty in the Sales Manager’s absence
• Support achievement of boutique sales goals and key business metrics
• Monitor KPIs including conversion, average transaction value, and client retention
• Assist with local outreach initiatives, boutique events, and experiential activations
• Support client outreach and appointment-based selling initiatives
• Contribute to daily, weekly, and monthly business reporting and operational planning
• Assist with scheduling, opening/closing procedures, payroll support, and cash handling
• Help maintain exceptional boutique presentation, cleanliness, and merchandising standards
• Support inventory management, replenishment, stock organization, and cycle counts
• Ensure operational consistency and adherence to company policies and luxury service standards
• Assist with seasonal launches, merchandising updates, and in-store storytelling initiatives

Skills

Leadership

Customer service

Communication

Organization

Sales-driven

Tools

POS systems

Job description

We are seeking a polished, service-driven Sales Lead to support the daily operations of our NYC flagship luxury boutique. This role is ideal for a hospitality-minded retail leader who is passionate about elevated client experiences, team development, and luxury beauty and wellness.

The Sales Lead partners closely with the Sales Manager to ensure exceptional client service, operational excellence, and strong business performance while helping cultivate a refined and welcoming boutique environment. The ideal candidate leads with warmth, professionalism, and attention to detail while thriving in a highly experiential retail setting.

Core Responsibilities

Luxury Client Experience

Deliver elevated, personalized service that reflects the brand’s luxury hospitality standards

Build meaningful relationships with clients through thoughtful clienteling and follow-up communication

Support a welcoming, immersive boutique environment focused on discovery, ritual, and sensory experience

Anticipate client needs while providing tailored product recommendations and service

Resolve client concerns professionally, thoughtfully, and with discretion

Leadership & Team Support

Support the Sales Manager in leading, coaching, and developing the boutique team

Lead by example through active selling, floor presence, and elevated customer engagement

Help foster a collaborative, positive, and service-oriented team culture

Assist with onboarding, training, and performance coaching of team members

Serve as Manager on Duty in the Sales Manager’s absence

Sales & Business Performance

Support achievement of boutique sales goals and key business metrics

Monitor KPIs including conversion, average transaction value, and client retention

Assist with local outreach initiatives, boutique events, and experiential activations

Support client outreach and appointment-based selling initiatives

Contribute to daily, weekly, and monthly business reporting and operational planning

Assist with scheduling, opening/closing procedures, payroll support, and cash handling

Help maintain exceptional boutique presentation, cleanliness, and merchandising standards

Support inventory management, replenishment, stock organization, and cycle counts

Ensure operational consistency and adherence to company policies and luxury service standards

Assist with seasonal launches, merchandising updates, and in-store storytelling initiatives

Qualifications

2+ years of leadership or supervisory experience within luxury retail, beauty, wellness, hospitality, or premium lifestyle environments

Passion for luxury service, beauty, fragrance, skincare, and client experience

Strong interpersonal, communication, and organizational skills

Proven ability to support sales performance and team development

Strong attention to detail and operational execution

Weekend availability is required, including support during key retail periods, activations, and special events

Flexible availability including evenings and holidays

Preferred Experience

Experience within luxury beauty, cosmetics, skincare, fragrance, wellness, or boutique retail concepts

Experience managing and hosting boutique events, client experiences, or community activations preferred

Professional makeup artistry experience or strong beauty product knowledge preferred

Experience working with affluent or high-touch clientele

Familiarity with KPI-driven retail environments

Visual merchandising experience preferred

Physical Requirements

Ability to stand for extended periods

Ability to lift up to 30 pounds

Comfortable supporting operational and customer-facing responsibilities throughout the day

Competitive salary + performance bonus opportunities

Monthly or quarterly sales incentives

Employee product allowance and discounts

Health and wellness benefits

Paid time off

Professional development and career growth opportunities

About Us

Outside-In is a luxury boutique dedicated to elevating everyday rituals through thoughtfully crafted products, refined experiences, and exceptional hospitality. Our space isdesigned to inspire connection, discovery, and intentional self-care through beauty, fragrance, and body care.

Ideal Candidate Profile

The ideal candidate is:

Hospitality-minded and client-focused

Passionate about beauty, wellness, and luxury retail

Comfortable balancing leadership responsibilities with hands-on selling

Organized, polished, and highly detail-oriented

Energized by relationship-building, storytelling, and experiential retail environments

About Us

Outside-Inis a luxury brand dedicated to elevating everyday rituals through thoughtfully crafted beauty, fragrance, and body care experiences. We believe in exceptional hospitality, refined experiences, and fostering meaningful client connections through self-care and personal expression.