Luxury Retail Sales Lead - Elevate Client Experience

OUTSIDE-IN; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

Sales incentives

Employee discounts

Health benefits

Paid time off

Career growth

Job summary

Outside-In in NYC's flagship luxury boutique seeks a polished Sales Lead to elevate the client experience, mentor the team, and drive boutique performance. You will partner with the Sales Manager to maintain exceptional hospitality standards, manage daily operations, and foster a refined, welcoming environment.

Ideal candidates bring 2+ years in luxury retail leadership, passion for beauty and wellness, strong communication, and a hands-on selling style.

Qualifications

• 2+ years of leadership or supervisory experience in luxury retail, beauty, wellness, hospitality, or premium lifestyle environments.
• Passion for luxury service, beauty, fragrance, skincare, and client experience.
• Strong interpersonal, communication, and organizational skills.
• Proven ability to support sales performance and team development.
• Strong attention to detail and operational execution.
• Weekend availability is required, including support during key retail periods, activations, and special events.
• Flexible availability including evenings and holidays.

Responsibilities

• Deliver elevated, personalized service that reflects the brand’s luxury hospitality standards
• Build meaningful relationships with clients through thoughtful clienteling and follow-up communication
• Support a welcoming, immersive boutique environment focused on discovery, ritual, and sensory experience
• Anticipate client needs while providing tailored product recommendations and service
• Resolve client concerns professionally, thoughtfully, and with discretion
• Lead by example through active selling, floor presence, and elevated customer engagement
• Help foster a collaborative, positive, and service-oriented team culture
• Assist with onboarding, training, and performance coaching of team members
• Serve as Manager on Duty in the Sales Manager’s absence
• Support achievement of boutique sales goals and key business metrics
• Monitor KPIs including conversion, average transaction value, and client retention
• Assist with local outreach initiatives, boutique events, and experiential activations
• Support client outreach and appointment-based selling initiatives
• Contribute to daily, weekly, and monthly business reporting and operational planning
• Assist with scheduling, opening/closing procedures, payroll support, and cash handling
• Help maintain exceptional boutique presentation, cleanliness, and merchandising standards
• Support inventory management, replenishment, stock organization, and cycle counts
• Ensure operational consistency and adherence to company policies and luxury service standards
• Assist with seasonal launches, merchandising updates, and in-store storytelling initiatives

Skills

Leadership

Customer service

Communication

Organization

Sales-driven

Tools

POS systems

Job description

Outside-In in NYC's flagship luxury boutique seeks a polished Sales Lead to elevate the client experience, mentor the team, and drive boutique performance. You will partner with the Sales Manager to maintain exceptional hospitality standards, manage daily operations, and foster a refined, welcoming environment.

Ideal candidates bring 2+ years in luxury retail leadership, passion for beauty and wellness, strong communication, and a hands-on selling style.