Sales & Inventory Support Specialist

CCJ & Associates, LLC; Nederland (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Swagelok Southeast Texas is seeking a Sales Support Representative to join our Sales team. This role involves coordinating quotes, orders, and customer communications while delivering exceptional service across Sales, Customer Relations, VMI, Warehouse, and Will Call.

You will build strong customer relationships, manage inventory trends, support account strategies, and learn AutoCrib equipment. A degree or 3 years of related experience is expected.

Qualifications

• Bachelor's degree or 3 years of related work experience.
• Experience in sales support, customer relations, or inventory management is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Support Sales by coordinating quotes, orders, and customer communications.
• Provide exceptional customer service and build strong relationships with customers.
• Manage customer inventory and monitor inventory trends to anticipate customer needs.
• Work with Sales to execute account strategies.
• Partner with the Customer Relations team to fulfill customer orders.
• Learn and support AutoCrib equipment, including maintenance and troubleshooting.
• Coordinate deliveries with the Warehouse team.
• Perform daily cycle counts and maintain accurate inventory.
• Receive, put away, pick, pack, and ship products accurately.
• Inspect and process customer returns and non-conforming material.
• Troubleshoot fulfillment issues and identify solutions.
• Maintain departmental metrics and support continuous improvement initiatives.
• Support a strong culture of safety and follow all applicable regulatory requirements.
• Develop technical product and application knowledge through training, workshops, and other learning opportunities.
• Stay informed on industry developments and provide input on market and product opportunities.
• Work independently while knowing when to seek support for complex or unfamiliar assignments.

Skills

Customer-focused

Results-oriented

Self-starter

Adaptable

Problem solver

Excellent communication

Education

Bachelor's degree or 3 years of related work experience

Tools

SAP

Microsoft CRM

Microsoft Office

Excel

Job description

Swagelok Southeast Texas is seeking a Sales Support Representative to join our Sales team. This role involves coordinating quotes, orders, and customer communications while delivering exceptional service across Sales, Customer Relations, VMI, Warehouse, and Will Call.

You will build strong customer relationships, manage inventory trends, support account strategies, and learn AutoCrib equipment. A degree or 3 years of related experience is expected.