Sales Floor Lead (O'Neal Lane)

Goodwill Industries; Baton Rouge (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is seeking a Sales Floor Lead to support daily store operations and sales performance, ensuring budget goals are met and policies followed.

You will supervise when assigned, assist customers, process payments, maintain merchandise presentation, and uphold safety and cleanliness standards. Flexibility to work nights/weekends is required.

Qualifications

• Must read, write and communicate clearly in English.
• High school diploma or GED and some supervisory experience.
• Experience in service industry preferred.

Responsibilities

• Assist day-to-day store operations and sales to meet or exceed budget.
• Supervise when assigned by Store Manager; may act in supervisory capacity.
• Operate cash register; process payments, voids, returns, exchanges and credits.
• Ensure proper rotation of store merchandise.
• Maintain clean, safe store environment and positive public image.
• Attend scheduled shifts and complete floor checks and safety inspections.
• Assist in training and mentoring of sales associates.

Skills

Interpersonal skills

Relationship building

Flexibility

Manual dexterity

Stamina

Working in fast-paced environment

Education

High School diploma or GED

Supervisory experience

Service industry experience

Job description

Sales Floor Lead

Responsibilities

• To assist with the day-to-day store operation and sales performance to meet or exceed budget while in compliance with company standards, policies and procedures. A Sales Floor Lead performsthedutiesofasupervisorwhenassignedbytheStoreManagerorSalesFloorManager. Sales Floor Leads may act in a supervisory capacity during scheduled work hours.
• Tousethecashregistertomaketotalsales,acceptpayment;authorizevoids,returns, exchanges and credits for merchandise.
• Toensureproperrotation ofstore merchandise.
• Toactasapositiverolemodelforemployeesandtraineesinallaspectsofprofessional performance.
• To stock thesales floor adequately. To create a positivepublicimageof Goodwill throughacleanstoreenvironment,attractivedisplaysandpresentable,personable personnel.
• Tomaintainsafeandappropriateconditions intheshopping areas.
• Tokeepthestorecleanandhazardfreebyvacuuming,moppinganddusting, (including cleaning the bathrooms.)
• Toobservepersonnelandsafetypoliciesandprocedures.ToensurecompliancebyStore Floor Associates.
• Tobeableto performthejob duties ofSales FloorAssociates.
• Toattendworkontheregularlyscheduledshiftsasassignedbythemanagerforthe week.
• Toensurethefloorcheckiscompleteddailyandtoensuremonthlysafetyself- inspections are conducted.
• Toensureallnewhiresareproperlyoriented,usingtheappropriatemanual,within the first week of employment. To document that training occurred.
• Toassistthestoremanagerincontrollingtheexpensetorevenueratiomonthlyandannually.
• ToassistintrainingandmentoringofSales FloorAssociatesandcourt-appointed community service workers, as assigned by the Store Manager or Sales FloorManager.
• Toassistinsupervising,discipliningandrecommendingdischargeofsalesassociates to the Store Manager or Sales Floor Manager.
• Tomonitorandassist inthereceiving,pricingand displayingofstore merchandise.
• Torecordandbalancecashregisterreceipts,makebankdepositsandrecordstore transactions.
• Toassistin thepreparationofpersonneland payrollrecordsin atimely manner.
• Tocompleteaccuratelyotherpaperworkrequiredintheday-to-dayoperationofthe store.
• Anyotherjob-relateddutiesasrequestedbymanagement.

Skills and Abilities

• ToassisttheStoreManagerorProductionManagerinachieving/exceedingproduction goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.
• Mustbeabletointeractprofessionallyandproductivelywithadiverse arrayof people.
• MustbeabletomarketGoodwillandexplainthemissiontothegeneral public.
• Mustestablishandmaintaineffectiveworkingrelationshipswith,andamong,store and production personnel while motivating them to their best performance.
• Mustbeabletoworkaflexiblescheduleonshortnotice,includingnightsand weekends, and occasionally, long hours.
• Mustbeabletouserepetitivehandmovementwhenbuttoning,sorting,hangingand zipping garments.
• Mustbeabletoengageinprolongedstanding,walkingandinfrequentbending, stooping, and stretching.
• Mustbeabletofunctioninafast-pacedworkenvironmentwithoccasionalperiodsof high volume.

Requirements

• HighSchooldiplomaorGEDand6monthssupervisoryexperienceoraminimumof 90 days in the service industry.
• Mustbeabletoread,writeandcommunicateclearlyin English.
• Priorworkexperience intheserviceindustry preferred.
• MustsuccessfullycompleteRetail training.

Working Conditions

Frequent physicalexertion,frequentmovement,conditionedindoortemperatureswithoccasional exposure to outdoor temperatures and weather conditions. Alternate work schedule may include working at an attended donation center with no prior notice.

GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is an EEO Employer - M/F/Disability/Protected Veteran Status