Sales Floor Lead (College Dr)

Goodwill Industries; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is seeking a Sales Floor Lead to help manage day-to-day store operations, drive sales, and ensure compliance with company standards. The role includes supervising staff, assisting with training, and maintaining a welcoming, safe shopping environment.

Responsibilities include operating the cash register, processing payments, and handling exchanges and voids; ensuring merchandise is rotated and presented well; and supporting the Store Manager in

Qualifications

• High School diploma or GED and 6 months supervisory experience or 90 days in the service industry.
• Read, write, and communicate clearly in English.
• Retail training completed.
• Previous service-industry experience preferred.

Responsibilities

• Assist with day-to-day store operation and sales performance to meet budget and comply with standards.
• Operate the cash register to process sales, accept payments, authorize voids, returns, exchanges and credits.
• Ensure proper rotation of store merchandise and maintain a clean, safe environment.
• Act as a positive role model and mentor employees and trainees.
• Attend regularly scheduled shifts and support safety inspections and store checks.

Skills

Supervisory experience

Customer service

Cash handling

Communication skills

Education

High School diploma or GED

Job description

Sales Floor Lead

Responsibilities

• To assist with the day-to-day store operation and sales performance to meet or exceed budget while in compliance with company standards, policies and procedures. A Sales Floor Lead performsthedutiesofasupervisorwhenassignedbytheStoreManagerorSalesFloorManager. Sales Floor Leads may act in a supervisory capacity during scheduled work hours.
• Tousethecashregistertomaketotalsales,acceptpayment;authorizevoids,returns, exchanges and credits for merchandise.
• Toensureproperrotation ofstore merchandise.
• Toactasapositiverolemodelforemployeesandtraineesinallaspectsofprofessional performance.
• To stock thesales floor adequately. To create a positivepublicimageof Goodwill throughacleanstoreenvironment,attractivedisplaysandpresentable,personable personnel.
• Tomaintainsafeandappropriateconditions intheshopping areas.
• Tokeepthestorecleanandhazardfreebyvacuuming,moppinganddusting, (including cleaning the bathrooms.)
• Toobservepersonnelandsafetypoliciesandprocedures.ToensurecompliancebyStore Floor Associates.
• Tobeableto performthejob duties ofSales FloorAssociates.
• Toattendworkontheregularlyscheduledshiftsasassignedbythemanagerforthe week.
• Toensurethefloorcheckiscompleteddailyandtoensuremonthlysafetyself- inspections are conducted.
• Toensureallnewhiresareproperlyoriented,usingtheappropriatemanual,within the first week of employment. To document that training occurred.
• Toassistthestoremanagerincontrollingtheexpensetorevenueratiomonthlyandannually.
• ToassistintrainingandmentoringofSales FloorAssociatesandcourt-appointed community service workers, as assigned by the Store Manager or Sales FloorManager.
• Toassistinsupervising,discipliningandrecommendingdischargeofsalesassociates to the Store Manager or Sales Floor Manager.
• Tomonitorandassist inthereceiving,pricingand displayingofstore merchandise.
• Torecordandbalancecashregisterreceipts,makebankdepositsandrecordstore transactions.
• Toassistin thepreparationofpersonneland payrollrecordsin atimely manner.
• Tocompleteaccuratelyotherpaperworkrequiredintheday-to-dayoperationofthe store.
• Anyotherjob-relateddutiesasrequestedbymanagement.

Skills and Abilities

• ToassisttheStoreManagerorProductionManagerinachieving/exceedingproduction goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.
• Mustbeabletointeractprofessionallyandproductivelywithadiverse arrayof people.
• MustbeabletomarketGoodwillandexplainthemissiontothegeneral public.
• Mustestablishandmaintaineffectiveworkingrelationshipswith,andamong,store and production personnel while motivating them to their best performance.
• Mustbeabletoworkaflexiblescheduleonshortnotice,includingnightsand weekends, and occasionally, long hours.
• Mustbeabletouserepetitivehandmovementwhenbuttoning,sorting,hangingand zipping garments.
• Mustbeabletoengageinprolongedstanding,walkingandinfrequentbending, stooping, and stretching.
• Mustbeabletofunctioninafast-pacedworkenvironmentwithoccasionalperiodsof high volume.

Requirements

• HighSchooldiplomaorGEDand6monthssupervisoryexperienceoraminimumof 90 days in the service industry.
• Mustbeabletoread,writeandcommunicateclearlyin English.
• Priorworkexperience intheserviceindustry preferred.
• MustsuccessfullycompleteRetail training.

Working Conditions

Frequent physicalexertion,frequentmovement,conditionedindoortemperatureswithoccasional exposure to outdoor temperatures and weather conditions. Alternate work schedule may include working at an attended donation center with no prior notice.

GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is an EEO Employer - M/F/Disability/Protected Veteran Status