Sales & Field Operations Manager

Jobtailor

Alpharetta (GA)

On-site

USD 70,000 - 110,000

Full time

14 days+

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Job summary

Jobtailor in Alpharetta, GA seeks a dynamic Sales & Revenue Architect to drive high-velocity sales and precise project estimates. You will lead through consultative upselling, bundle maintenance needs, and manage margins while coordinating with craftsmen and vendors in a fast-paced environment.

You will leverage ClientTether, Dispatch, and Helcim to document scopes, process transactions, and ensure data integrity across the workflow.

Qualifications

Estimate labor hours for complex, multi-trade projects.
Meet weekly/monthly estimates, sales, and collections goals.
Identify bundling opportunities to raise Average Job Value.
Use Isolate the Objection for pricing decisions rather than discounts.
Proficient with ClientTether, Dispatch, Helcim for scopes and payments.

Responsibilities

Execute high-velocity sales activities to achieve weekly booking and collections targets.
Provide consultative upselling by bundling maintenance services into projects.
Master objection handling to protect margins.
Create itemized scopes and estimates with professional detail.
Liaise with craftsmen and manage material procurement and vendor relationships.

Skills

High-Velocity Sales

Technical Project Management

Estimating Labor Hours

Inventory Control

Margin Protection

Customer Service

Negotiation

Collaboration

Tools

ClientTether

Dispatch

Helcim

Job description

Sales & Revenue Architecture
High-Velocity Sales: Execute weekly goal estimate, maintaining a 60%+ closing ratio to secure weekly job booking and collections goals.
Consultative Upselling: Identify bundling opportunities (e.g., adding a faucet replacement to a drywall patch) to maintain a goal-driven Average Job Value.
Objection Handling: Master the \"Isolate the Objection\" tactic to protect margins: \"I completely understand. This is a significant investment. Please help me understand... do you mean the project isn't worth it, or do you not have the budget?\"
Technical Project Management & Oversight
Expert Estimating: Create professional, itemized scopes and estimates.
Margin Protection: Apply markup rules and always include a material contingency.
Craftsman Liaison: Act as the technical authority for our craftsmen, troubleshooting issues in Carpentry, Drywall, Minor Plumbing/Electrical, and Tile.
Strategic Material Procurement
Proactive Sourcing: Source and procure materials required for projects, ensuring quality and cost-efficiency.
Vendor Management: Maintain and negotiate relationships with local suppliers to ensure Handyman Connection receives competitive pricing and priority availability.
Inventory Control: Monitor supply levels for common \"truck stock\" items to support ongoing projects.
Operational Command & Data Integrity
Customer Service & Operations Coordinator (CSOC) Partnership: Collaborate with the Customer Service & Operations Coordinator to ensure lead data is sanitized and synced across ClientTether, Dispatch, and Helcim.
Pre-Flight Logistics: Conduct \"Material Verification\" to ensure all finish materials (faucets, lighting, etc.) are on-site before a pro arrives.

Requirements

Technical Accuracy: Are you able to accurately estimate labor hours for complex, multi-trade projects (e.g., drywall repair, deck/fence repair/builds, major wood rot repairs, and bath/kitchen renovations?)
High-Volume Capacity: Our model requires meeting weekly and monthly estimates, sales, and collections goals. Are you able to maintain a high-velocity schedule while ensuring all data is entered into our system daily?
Sales Strategy: When faced with price objections, do you agree to use our \"Isolate the Objection\" methodology (identifying if the concern is a Value or Budget problem) instead of offering immediate discounts?
Revenue Ownership: Are you comfortable conducting whole-home walkthroughs with customers or prospecting with the customer virtually to identify and bundle additional maintenance needs to maintain our Average Job Size goal?
Material Procurement: This role requires sourcing, negotiating, and procuring project materials from local vendors. Do you have experience managing supply logistics to ensure projects start on time and on budget?
Tech & Data Proficiency: Are you proficient in using mobile CRM software (ClientTether/Dispatch) and digital payment platforms (Helcim) to document scopes and process transactions in the office or while in the field?
Professional Requirements: Do you possess a valid driver's license and reliable transportation?

Core Competencies

Demonstrates expertise in Sales & Revenue Architecture, with a focus on high-velocity sales, consultative upselling, and technical project management. Proficient in material procurement, vendor management, and maintaining operational command through effective data integrity practices.

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