Sales Executive Jacksonville, FL

Buckman; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Buckman, a global specialty chemical company, seeks a Sales Executive in Jacksonville, Florida. This role involves managing customer accounts, implementing sales strategies, and ensuring exceptional service. You will work closely with clients to enhance satisfaction and achieve sales targets.

The ideal candidate will be a strong communicator, able to drive engagement and accountability while collaborating effectively with team members. Join us to contribute to Buckman's mission of delivering innovative solutions and exceptional service.

Qualifications

• Proven ability to drive engagement and ensure accountability.
• Strong collaborative skills and effective communication abilities.
• Experience in developing talent within teams.

Responsibilities

• Manage customer relationships to enhance satisfaction and prevent attrition.
• Develop and implement sales strategies to achieve revenue growth.
• Provide exceptional service by addressing inquiries and resolving concerns.
• Prepare regular sales reports and forecasts to track performance.

Skills

Customer relationship management

Sales strategy development

Exceptional customer service

Data mining

Process optimization

Job description

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.

Position Summary

The Sales Executive position is responsible for managing account(s). Key responsibilities include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. The role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job.

Key Outcomes

Customer Satisfaction: managing the relationship with the customer in a manner that makes Buckman attractive and prevents attrition.

Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requested

Continuous improvement: Sales Executives should bring savings projects to the customer to help improve the process (>10% of sales each year).

Actions: proposing chemical and/or digital solutions to lower customers’ costs, identifying process changes and assisting customers with implementation, optimizing applications or process variables/controls

Account Growth: Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications

Actions: commercializing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications

Reporting/Service: Servicing the account in a manner that keeps the customer happy.

Actions: writing service reports, application testing and monitoring, business review with customers, process and application troubleshooting, responding to service calls, maintaining equipment

Competencies Needed for Success

• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent - Developing people to meet both their career goals and the organization's goals