Sales & Events Coordinator (On-Site)

Thompson Hotels; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Thompson Austin in downtown Austin is seeking a Sales & Events Coordinator to serve as the liaison between the Sales Manager and the on-site meeting contact. You will coordinate between sales, catering and hotel departments to ensure flawless event execution.

The role requires strong communication, organization and problem-solving skills, with a friendly, proactive approach to guest service and administrative tasks, including data entry and reporting.

Qualifications

• Effective communication and interpersonal skills.
• Strong organizational and computer proficiency.
• Problem-solving attitude and a customer-service mindset.

Responsibilities

• Serve as the departmental liaison between sales, catering and all other hotel departments.
• Provide thoughtful and thorough customer service on phone, email and in person.
• Assist Sales and Catering with inquiries, lead forms and guest questions or changes.
• Ensure no leads are abandoned and requests are communicated to the appropriate departments.

Job description

Organization- Thompson Austin - 5th and Brazos

Summary

The role

The Sales & Events Coordinator is the liaison between the Sales Manager and the on-site meeting contact. Must be able to communicate effectively and respond quickly. A friendly attitude; willingness to assist and ability to solve problems is a must. Organizational skills, computer proficiency, and communication skills are a must.

Responsibilities

• Serve as the departmental liaison between sales, catering and all other hotel departments.
• Thoughtful and thorough customer service on the phone, over email and in person.
• Assist Sales and Catering department with phone inquiries and lead forms; assist guests with questions, changes and special requests.
• Ensure no leads are abandoned and all calls are returned within four hours and requests are communicated to appropriate departments.
• Assist with VIP stays from reservation requests and preparation, to VIP amenities and thank you notes.
• Run weekly sales and catering reports.
• Manage department calendars and schedules.
• Assist with team travel schedules and trip preparation.
• Data entry in management systems; create and follow new procedures for tracking and managing client and guest stays.
• Daily checks of all arrival reservations to ensure information is added accurately and all departments are aware of relevant requests.
• Detailed checks of all weekly arrivals daily using customized arrivals report searching for any possible VIP guests, checking all listed requests for accuracy, adding pictures to PMS when possible