Sales Engineer - USA, Remote at Wildix

Hoorya; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Wildix is seeking a Technical Support Engineer to join our USA remote team. The candidate will engage with clients to understand needs, assess infrastructure, and propose UCaaS solutions.

You will work with sales to tailor designs and create detailed proposals and diagrams for deployments. Ideal candidates have proven pre-sales or technical consulting experience in UCaaS/CCaaS sectors, strong VoIP and collaboration know-how, and excellent communication skills for presenting complex concepts to

Qualifications

• Proven experience in a pre-sales or sales engineering or technical consulting role in UCaaS/CCaaS or telecommunications.
• Strong understanding of UC technologies such as VoIP, video conferencing, messaging and collaboration tools.
• Excellent communication and presentation skills for non-technical audiences.

Responsibilities

• Engage with potential clients to understand business needs and technical requirements.
• Conduct detailed assessments of client infrastructure to recommend UCaaS solutions.
• Collaborate with sales to design customized UCaaS solutions and deployment plans.
• Develop solution architectures, proposals, diagrams and presentations for clients.

Skills

UCaaS expertise

VoIP

Communication skills

Presentations

Team collaboration

Job description

Wildix is a global leader in Unified Communications & Collaboration as a Service (UCaaS), remote-first company founded in 2005. We empower companies with secure, AI-powered communication solutions.

• Engage with potential clients to understand their business needs and technical requirements, providing expert advice on Wildix UCaaS solutions
• Conduct detailed assessments of client infrastructure to recommend appropriate solutions
• Collaborate with the sales team to design customized UCaaS solutions, including network design, integration strategies, and deployment plans
• Develop comprehensive solution architectures and create detailed proposals, diagrams, and presentations for clients
• Maintain expertise in Wildix UCaaS products, features, and capabilities, staying updated on industry trends and providing guidance to internal teams and clients
• Conduct engaging product demonstrations tailored to specific client requirements, addressing technical inquiries and ensuring client understanding
• Support the sales team throughout the sales cycle, from lead qualification to deal closure, addressing technical objections and negotiating technical aspects of contracts
• Provide feedback to the product development team based on client requirements and market trends
• Contribute to the development of sales enablement materials, technical documentation, and training resources
• Set-up a Wildix solution like PBX and support new partners in their first implementations if required
• This role will require travel.
• Proven experience in a pre-sales or sales engineering or technical consulting role in the UCaaS, CCaaS or telecommunications industry.
• Strong understanding of Unified Communications technologies, including VoIP, video conferencing, messaging, and collaboration tools.
• Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Experience in setting up UCaaS solutions

Technical Support Engineer - USA, Remote at Wildix