Sales Engineer US - Remote

StarRez, Inc.; California (MO); Remote; USD 60,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Sales Engineer, where you will bridge the gap between customers and product teams. In this dynamic role, you'll provide engaging product demonstrations, tailor solutions to meet customer needs, and support the sales team with technical expertise. With a commitment to innovation and a collaborative environment, you'll thrive in a team that values your contributions and fosters professional growth. This is an exciting opportunity to be part of a well-established organization that has been transforming the student housing experience for over 30 years.

Benefits

Health Care

Paid Time Off

Life Insurance

401k Plan with Company Match

Learning and Development Opportunities

Qualifications

• 2+ years experience as a Power User of StarRez.
• 3+ years in student housing or higher education.
• Strong focus on results and deadlines.

Responsibilities

• Deliver product demos and presentations to customers.
• Collaborate with sales to understand customer needs.
• Monitor JIRA tasks and assist with product scoping.

Skills

Customer Relationship Management

Technical Presentation Skills

Problem Solving

Communication Skills

Cloud Solutions Knowledge

Education

Bachelor's Degree

Tools

JIRA

Job description

StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!

The Role

We are seeking a Sales Engineer to act as a key liaison between customers, sales, community relations, product, and development teams. In this role, you will be responsible for delivering product demonstrations, scoping customer needs, and managing functional escalations. You will also play a crucial role in product management, collaborating on new enhancements and releases, monitoring JIRA tasks, and helping to establish best practices while training the team.

Role Specifics

• Work Location: Remote (US)
• Travel: Up to 25% (The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.)
• Compensation Structure: In addition to the base salary listed below, this role is eligible for a bonus/commission plan.
• Reporting Structure: Reports to the Solutions Manager, North America.

Application Deadline: This role will accept applications until filled.

What You Will Own

• Provide detailed product demonstrations and presentations to both prospective and current customers, utilizing industry best practices and aligning solutions with customer needs and pain points
• Collaborate with the sales team to understand customer requirements, support sales efforts, and ensure the proposed solutions meet customer needs
• Deliver technical, cloud, and integration presentations, while also training and mentoring the sales team on the technical aspects of the company's products and services
• Serve as a resource for answering technical and product-related questions, both internally and externally, ensuring smooth communication across teams
• Continuously study regional, industry, and customer-specific trends to tailor solutions and stay updated on challenges, especially in the prop-tech space
• Assist with scoping processes, particularly as on-premise customers transition to cloud-based solutions, and provide support to the sales team on product assessments and scoping needs
• Monitor Jira tasks (CA/CD/TECHHELP) and collaborate with product teams on scoping, assessments, and setting priorities for customer requests and product changes
• Contribute to the effectiveness of the sales engineering team by identifying process improvements and taking on additional duties as required by business needs
• Other duties as assigned

Required Qualifications

• 2+ years of experience with the StarRez product as a Power User
• 3+ years of experience working in/with student housing and/or higher education
• Strong focus on delivering results and meeting deadlines while working proactively and independently
• Proven ability to build and maintain trusted relationships with stakeholders and customers, with excellent listening and communication skills
• Detail-oriented, with the ability to prioritize tasks, manage competing demands, and maintain productivity under pressure
• Ability to understand customer needs, translate them into actionable solutions, and take ownership of company procedures and responsibilities

Reasons to join our Team:

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

US - Salary Range

$60,000 - $70,000 USD

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Do you need, or will you need in the future, any immigration related support or sponsorship from StarRez in order to begin or continue employment with StarRez? * Select...

Are you a current or former employee of one of Vista Equity Partner's other portfolio companies? If yes, please list the name of the company below along with dates of employment: *

Are you a current or former StarRez employee? If yes, please list your dates of employment below: *

Select...

How many years experience do you have as a StarRez Power User? Please include the name of the institutions where you served as a Power User.

LinkedIn Profile

Website

Referred by:

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in StarRez’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.