Sales Engineer (Robotics)

UFACTORY; New York (NY); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

UFactory USA is seeking a Sales Engineer to bridge the gap between cutting-edge robotic arms and customers in research labs and industry. You will run live demos, answer questions, and help customers choose the right robot for their applications.

Based in our Midtown NYC office, this full-time role blends technical consulting, demos, and order coordination. Occasional travel to trade shows and customer sites is required.

Qualifications

• Experience in technical sales or sales engineering.
• Ability to translate complex robotics concepts for diverse audiences.
• Willing to travel occasionally for trade shows and customer visits.

Responsibilities

• Deliver live and virtual product demos tailored to customer use cases.
• Qualify inquiries and recommend the right arm, grippers, and accessories.
• Represent UFactory at events and trade shows and manage on-site demos.
• Coordinate shipping/logistics for orders and demos.
• Maintain CRM records and follow-ups in HubSpot.
• Provide customer feedback to inform product and support improvements.

Job description

UFactory USA brings UFactory collaborative robotic arms, including the xArm 5, 6, 7, Lite 6, and UFactory 850, to customers across the U.S. Our customers range from leading research labs to fast-moving startups building the next generation of automation. We're a small, hands-on team, so everyone here has a direct impact on how the business grows.

The role

We're looking for a Sales Engineer who enjoys both the technical and the customer side of the work. You'll be the person prospective customers meet when they want to see what our arms can do. You'll answer their questions and help them figure out which robot fits their application. You'll also help keep orders moving once they're placed. The role mixes demos, technical consulting, event work, and operations. This is a full-time role based out of our Midtown office in NYC. We are not considering relocation at this time.

What you'll do

• Run live and virtual product demos for customers, tailored to their use case and technical background
• Respond to inbound inquiries, qualify leads, and recommend the right arm, grippers, and accessories
• Represent UFatory at local events and national trade shows, including setting up and running demo stations
• Coordinate shipping and logistics for orders, demo units, and event equipment
• Keep customer records, opportunities, and follow-ups up to date in our CRM (Hubspot)
• Pass customer feedback on to the team to help shape our product offerings and support

What we're looking for

• Previous experience in technical sales, sales engineering, or a similar customer-facing technical role
• Working knowledge of CRM tools and a disciplined approach to pipeline management
• Comfort explaining technical products to audiences from PhD researchers to purchasing managers
• Strong organization and follow-through, especially in a small-team environment
• Willingness to travel occasionally for trade shows and customer visits

Nice to have

• Hands-on experience with robotics, cobots, or automation equipment
• Familiarity with Python, ROS, or robot programming environments
• Experience selling into research institutions, universities, or government labs

What we offer

• $65,000 base salary + uncapped commission (OTE $120,000+)
• Health insurance, PTO, 401(k)
• The chance to work directly with cutting-edge robotics and a broad mix of research and industrial customers
• A small team where your work is visible and valued