Sales Engineer - Retail

NCR Voyix; New Hampshire; On-site; USD 138,000 - 227,000; Full time

Job summary

NCR Voyix is seeking a Sales Engineer for the Retail sector to aid Account Executives and enhance technical sales strategies. This role requires significant interaction with customer technical teams and a robust understanding of retail technology solutions. Ideal candidates have experience in pre-sales roles and can effectively communicate with technical stakeholders.

Benefits

Medical Insurance

Dental Insurance

401k

Paid Vacation

Qualifications

• 5+ years of experience in pre-sales/customer-facing/technical roles.
• 3+ years of Retail Industry experience.
• Ability to travel up to 40% for client meetings.

Responsibilities

• Create and execute account plans with Account Executives.
• Develop solution plans based on customer needs.
• Engage in technical discussions and assist with pricing.

Skills

Communication

Sales Acumen

Customer Focus

Education

Bachelor’s degree in computer science, MIS, or Engineering

Tools

Microsoft Office

APIs

Job description

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About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Sales Engineer

Northeast Virtual

Are you a pre-sales solution engineer with the agility and creativity to lead a comprehensive technical solution sales strategy, while addressing technology issues, assessing customer IT infrastructure and determining the technology needed to ensure customer adoption of the proposed solution?

We are seeking an experienced Pre-Sales Solution Engineer to support our growing Mid-Market segment, by assisting Account Executives in managing the technical aspects of their territory and providing technical leadership throughout the sales process. The Sales Engineer will assist with developing opportunities, design customer solution maps, establish executive level relationships with customer technical leadership, and work closely with the customer-facing teams to increase market share, grow revenue, and increase customer satisfaction.

If you have both technical and business / sales acumen, proven experience in pre-sales / customer facing / technical roles with 3+ years of retail industry knowledge, and exceptional customer focus and bias for action, we want to talk with you.

KEY AREAS OF RESPONSIBILITY:

• Jointly create, manage, and execute account plans side by side with assigned Account Executives, taking lead on key technical initiatives and developing relationships with technical stakeholders
• Develop solution plans according to account and company initiatives and objectives.
• Maintain and develop existing and new offerings through appropriate and relevant internal liaison, optimizing business growth and customer satisfaction.
• Plan and prioritize opportunities with Account Executives to ensure efficiency and productivity.
• Participate in pricing conversations and assist in validating the software, hardware, services pricing based on the solution design.
• Engage Professional Services once a complete solution plan is identified and documented.
• Monitor and report on market and competitor activities as they become available.
• Communicate and report internally on opportu8nity status and plan using appropriate methods to facilitate the development of profitable business and sustainable relationship.
• Influence buyers on product by offering new / improved products / innovation within the industry.
• Focus on upselling while acting as a technical advisor to customers.
• Follow and comply with all relevant policies, administration processes, and expectations for quality work.
• Work with and drive other teams to ensure the right resources are aligned for product demos and presales discussions.
• Influence changes through close internal dialogue and ensure customer’s expectations and service agreements are met.
• Influence product development and enhance internal practice to achieve sales development through intelligence gathered from the market and conversations with customers.
• Stay up to date on industry changes and the ways in which technology is being developed and deployed to solve new problems.
  
  

Basic Qualifications

• Bachelor’s degree in computer science, MIS, or Engineering preferred
• 5+ years of experience in pre-sales/customer-facing/technical roles selling software, hardware, and services.
• 3+ years of Retail Industry experience
• Experience working with small to medium sized retailers either as a consultant, service provider, software provider, or from an end user perspective.
• Excellent English, including both oral and written communication, with high-level presentation skills and an attention to detail
• Willingness to travel up to 40% for client meetings and demonstrations as necessary.
• Ability to lift 25+ pounds.
  
  

Preferred Qualifications

• Self-motivated & self-driven with a passion for the retail industry and technology solutions
• Able to achieve organization objectives through effective planning, punctuality, organization, coordination, decision making, and time management skills.
• Result-oriented with a positive outlook.
• Clear focus on providing high quality solutions and deliver business profit.
• “Make it happen” team player.
• Effective communicator who can deal with all levels of people from Senior Management down to front line employees.
• Professional and credible when dealing with senior company executives
• Reliable, tolerant and determined.
• Adaptable to change in a fast-moving environment.
• Knowledge of technical concepts related to cloud technologies, APIs, Databases, Data Analytics and Data Warehouses, Scripting/Coding languages, Technical Architecture (Computer/HW, Network, Application), Agile Development, Operating Systems (Linux and Windows), project/program management, Customer Relationship Management, Ergonomics/Human Factor Engineering, Mobile Systems and app development, Microsoft Office (Excel, PowerPoint, Word), Computer vision/AI
• Preferred experience in the retail technology Industry, including Point of Sale, Inventory Management, Marketing & Loyalty solutions
• Google Cloud Certification
  
  

Salary Range:

$138,550.00 - $226,800.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k
  
  

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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