Sales Engineer, LATAM

OpenKrill; United States; Remote; USD 142,000 - 168,000; Full time

Benefits offered by this job

Remote-first environment

PTO 25 days per year

Eight paid holidays

Health benefits

UK Pension Scheme via NEST

Learning & development budget

Work-from-home stipend

Job summary

BigPanda is seeking a skilled Sales Engineer to support enterprise sales across LATAM and the Eastern US. Remote-first role requiring fluency in Spanish, Portuguese, and English, with 3–5 years in enterprise monitoring or event management and 1–2 years in SaaS sales engineering.

You will demo the platform, run proof-of-value projects, engage with customers, and collaborate with product, engineering, and marketing. Travel up to 50% may be required.

Qualifications

• Fluent in Spanish, Portuguese and English (written and verbal).
• 3–5 years in enterprise monitoring and event management in large-scale environments.
• 1–2 years in a SaaS or software vendor sales engineering role with proven success.
• Hands-on experience using AI tools and ability to explain AI impact on IT operations.
• Experience with cloud platforms (AWS/GCP/Azure) and monitoring in dynamic cloud environments.
• Experience integrating ITSM tools (ServiceNow, Jira, Remedy) with monitoring tools.
• Comfort with Python and JavaScript and with complex web app architectures.

Responsibilities

• Lead potential customers toward business outcomes achievable with the BigPanda platform.
• Deliver product demonstrations with storytelling in English, Spanish, and Portuguese.
• Manage end-to-end proof-of-value projects showing value delivery.
• Promote the solution at field events and speaking engagements.
• Stay updated on BigPanda solutions, AI trends, and industry developments.
• Collaborate with sales partners to advance opportunities within client accounts.
• Work with product, engineering, customer success, and marketing teams.
• Demonstrate passion for sales engineering and customer engagement.

Skills

Spanish

Portuguese

English

Enterprise monitoring

Event management

Sales engineering

AI tools

Amazon Web Services

Cloud platforms

ITSM integration

Python

JavaScript

Linux

Windows

Public speaking

Tools

Jira

ServiceNow

Remedy

Datadog

AWS CloudWatch

Job description

Location requirements

Remote based role. Open to candidates in the SE

Language Requirements

Fluent (written and verbal) in Spanish, Portuguese, and English

About the Role

Join our dynamic sales engineering team at BigPanda, where you'll play a pivotal role in supporting our enterprise sales efforts across LATAM and the Eastern US. Collaborating closely with our sales partners, you'll drive business opportunities and ensure our customers derive maximum value from our solutions. To excel in this role, you should bring previous experience in sales, customer-facing engineering, or have been an end‑user of enterprise monitoring and IT operations technologies. Your ability to clearly communicate BigPanda's business value in alignment with customer objectives while effectively positioning our technology and product capabilities across executive, business, and technical levels is essential. We're looking for ambitious, self‑motivated individuals ready to make an impact.

What you will do

• Lead potential customers enthusiastically towards the anticipated business outcomes achievable with the BigPanda platform.
• Deliver exceptional product demonstrations with compelling storytelling, showing how our software delivers value through real‑life examples and anecdotes, in English, Spanish, and Portuguese, as the audience requires.
• Manage proof‑of‑value projects end‑to‑end, showing how our solutions address customers' challenges from inception to completion.
• Promote our solution at various field events, including conferences, seminars, trade shows, and speaking engagements.
• Continuously pursue skill enhancement and stay abreast of developments in BigPanda's solutions, as well as industry trends and technologies, including advances in AI.
• Collaborate closely with sales partners to assess, advance opportunities, and strategize sales approaches within client accounts.
• Foster collaboration with diverse internal teams at BigPanda, including product management, engineering, customer success, and marketing.
• Demonstrate a genuine passion for sales engineering and engaging with customers.

What skills and experience you’ll bring to BigPanda

• Fluency (written and verbal) in Spanish, Portuguese, and English.
• Minimum of 3-5 years of experience working with enterprise monitoring and event management solutions in large-scale environments.
• Minimum of 1-2 years of experience in a sales engineering role with a SaaS or traditional software vendor with a demonstrable record of success. Experience in start‑ups or early‑stage companies is a plus.
• Hands‑on experience using AI tools in your daily work, and the ability to explain how AI changes the way IT operations teams work.
• Must be able to work in a fast‑paced environment, juggling many tasks, working with many constituents, and all the while keeping BigPanda's business objectives and the customers' success at the top of mind.
• Broad general knowledge of the enterprise monitoring and event management tools landscape, with a deeper understanding of a few specific solutions (e.g., Nagios, AppDynamics, Prometheus, Zenoss, Datadog, NewRelic, Splunk, Netcool, CA, HP, Oracle Enterprise Monitoring or AWS CloudWatch).
• Broad general knowledge of Amazon Web Services, Google Cloud Platform, or Microsoft Azure, and understanding of monitoring in dynamic, public cloud environments.
• Experience in integrating ITSM tools such as ServiceNow, Jira, or Remedy with monitoring tools is a strong plus.
• Should be comfortable working with scripting languages such as Python and Javascript and be familiar with complex web application architectures and their associated technologies such as messaging environments and databases.
• Should be comfortable navigating and troubleshooting Linux and Windows server OS issues, network and firewall problems, web and application server problems, database issues, and virtualization or cloud infrastructure problems.
• Should have strong presentation skills that engage the audience and inspire confidence. This should include live product demos and technical deep‑drive sessions, and the candidate should be a strong teacher.
• Up to 50% travel

Preferred Skills

• Experience using AI tools such as Claude.
• Experience selling software that utilizes AI.

About Us

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That's why the world's most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.We have an awesome team of motivated, knowledgeable, fun‑loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits

• Competitive Equity
• Remote-first environment
• Generous PTO where you accrue roughly 25 days per calendar year
• Eight (8) paid holidays throughout the year
• Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
• UK Pension Scheme through NEST
• #PandaParent support with fully paid leave options
• Family Planning/Fertility Benefit
• Financial planning services
• Employee learning & development budget
• Values-based recognition (Quarterly and Annually)
• Social community & ERG programs
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture

Market competitive salary

with an anticipated OTE compensation range (salary + commission target) of $142,000 - 168,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE)

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.