Sales Engineer

Luma Health; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Luma Health, Inc. is seeking an experienced Sales Engineer to energize the sales process with compelling demonstrations of our AI-powered patient engagement solutions. You will engage with healthcare organizations, articulate technical value, and tailor demos to Epic/Cerner/athenahealth environments.

You will collaborate with product, engineering, and field teams to ensure integrations with HL7/FHIR APIs and to drive growth in a fast-paced startup environment.

Qualifications

• Bachelor's degree or equivalent in a relevant field
• 5+ years as Sales Engineer in healthcare tech
• Strong demo and presentation skills across clinical/IT stakeholders
• Familiarity with AI-powered voice and messaging products is a plus
• Experience with patient access/engagement workflows and RFP/RFI responses

Responsibilities

• Inspire confidence in customers and prospects with emotional resonance and quot;Ahaquot; moments in the sales process
• Persuade and present the art of possible to stakeholders
• Demonstrate solutions and tailor demos to healthcare needs
• Provide technical guidance to sales and collaborate with product teams for integration with healthcare systems
• Engage with healthcare orgs to understand requirements and address challenges
• Collaborate with product, sales, marketing to align go-to-market strategy
• Map current-state workflows to product value and respond to RFIs/RFPs

Skills

Sales engineering

Healthcare technology

AI tools usage

Demo delivery

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

HL7

FHIR

Webhooks

API integration

Epic/Cerner/athenahealth

Job description

• Inspire confidence in Luma Customers and Prospects by creating emotional resonance & “Aha” Moments in the sales process
• Persuade & Present the art of possible
• Create the “spark”, be the change agent in deals by recommending winning solutions
• Demonstrate with confidence, leverage empathy to create confidence during deal cycle
• Built personal rapport buyers at all levels
• Have confidence to challenge the status quo & de-position competitors
• Engage with healthcare organizations to understand their technical requirements and challenges
• Provide technical guidance and support to the sales team in understanding and addressing customer needs
• Conduct product demonstrations and presentations to showcase the value proposition of our solutions
• Assist in the development of customized solutions tailored to meet the unique requirements of healthcare clients
• Collaborate with the product development team to ensure seamless integration of our solutions with existing healthcare systems
• Work closely with the sales, marketing, and product development teams to ensure a cohesive and effective go-to-market strategy
• Collaborate with key stakeholders to gather feedback and continuously improve our offerings

5+ years of experience as a Sales Engineer in healthcare technology Familiarity with AI-powered voice and messaging products, workflow automation tools, and patient engagement platforms with the ability to demo and position these solutions within complex healthcare organizations is a plus Excellent presentation and demo delivery skills across clinical, operational, and IT stakeholders In-depth knowledge of one or more major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH) including integration architecture, not just workflow familiarity Bachelor’s degree or equivalent combination of education and experience Proven experience with patient access and engagement workflows including scheduling, intake, referral management, and patient communication platforms Actively uses AI tools to drive personal productivity and find efficiencies in day-to-day work Comfortable discussing API and integration concepts such as HL7, FHIR, and webhooks with both technical and non-technical audiences Solid understanding of Revenue Cycle Management concepts including eligibility verification, prior authorization, referral workflows, and billing processes Previous experience in a startup or high-growth SaaS environment preferred Strong discovery skills with the ability to map current-state workflows and connect pain points to product value Experience responding to RFPs and RFIs independently

Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles